- Report: #1035734
Report - Rebuttal - Arbitrate
Complaint Review: ATK North America
ATK North America1102 W. North Carrier Parkway Internet United States of America
ATK North America Gearhead Engines Warrantee Dodgers Internet
*Author of original report: City location report update
your 3 yr unlimited mile parts and labor warranty. Invoice #65528
The engine S/N #0274409 arrived and was installed by: One Stop Tire and Auto 8023 US HWY 87 N. Victoria, Texas 77904, (361)570-1911. Rodney, owner of One Stop, noticed that the oil pressure was not up to spec. After running the
motor, an inspection was made. The photo documented inspection revealed to Rodney that the crank bedplate was leaking oil. We called Gearhead and explained the situation (Claim #269865). It was decided that Gearhead would
replace the motor after their own inspection. The motor was re-crated and returned after several weeks of repeated phone calls, because Victor forgot to schedule the freight truck to pick it up. After several weeks and many repeated
phone calls, we were told by Victor that the engine was inspected and was found to be without flaw and that Gearhead would not honor the warranty. I was definitely miffed, but continued to call and request a replacement to be sent
as I depended on my truck for transportation.
A second motor was sent in September. The second motor S/N#026454 was installed and it was discovered that there was no compression in the passenger side 4 cylinders. Further inspection revealed that the timing chain had been
improperly installed by the factory. Rodney, the mechanic, and I called in a new claim (#276454) and were told simply to fix it and send the bill. The timing chain was re-set and the motor was run for a short period with spec. oil pressure. As the motor ran, inspection revealed that the same crankshaft bedplate as the first motor was profusely leaking oil to the extent that the bottom of the engine and transmission past the bedplate was covered with engine oil. This required that the motor be pulled again and the bedplate properly sealed as the factory should have done originally.
This report was posted on Ripoff Report on 03/18/2013 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATK-North-America/internet/ATK-North-America-Gearhead-Engines-Warrantee-Dodgers-Internet-1035734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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