• Report: #983227

Complaint Review: ATLAS SERVICES

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  • Submitted: Mon, December 17, 2012
  • Updated: Mon, December 17, 2012

  • Reported By: steven penn.fl — sunrise Florida United States of America
ATLAS SERVICES
101 COMMERCE ROAD BOYNTON BEACH, Florida United States of America

ATLAS SERVICES ATLAS SERVICES, BOYNTON BEACH FL DECEPTIVE PRACTICES, THEY DONT COVER ANYTHING THAT BRAKES, CHANGE PRICES, BRING THE WRONG STUFF SO IT TAKES 3 TIMES TO GET THE RIGHT PART, AND THEN THEY WONT GET ON THE PHONE OR RETURN CALLS BOYNTON BEACH, Florida

*Author of original report: NOT TRUE

*REBUTTAL Owner of company: Fraud Complaint

*REBUTTAL Owner of company: Service Contract Refund Calculations

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I have a service contract with Atlas service to fix all the appliances and air conditoners in my house that i paid 380.54.They do not cover anything that could possibly break, so everything they come to fix is extra,even though in big letters it saysParts and Labor included. They jack up the price of parts to cover the labor that is to be free. then they lower the price to try to make the customer happy if they complain,then they  bring the wrong part, so you now have to miss 2 half days of work, when the come the third time, they tell you the part is now more money, and if you dont pay them the new price, they leave.

when you call the main office to speak to the managers, Kimberly Grossman, she is never in, and will not return calls.  i then try to call to cancel my contract, and they deduct 3 service calls, including the one where they brought the wrong part, and the one where they changed the price to double of what i was quoted,then left,and  instead of a refund of an unused service contract, they say i owe them for 3 service calls. i then called an independent service repair place, and they fixed it for 75.00, instead of the 225.00 Atlas services tried to charge me, with the service contract i have with them.  all of the operators are nasty and unprofessional.  They will not put any managers on the phone

This report was posted on Ripoff Report on 12/17/2012 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATLAS-SERVICES/BOYNTON-BEACH-Florida-33426/ATLAS-SERVICES-ATLAS-SERVICES-BOYNTON-BEACH-FL-DECEPTIVE-PRACTICES-THEY-DONT-COVER-ANYTH-983227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

NOT TRUE

AUTHOR: steven p - ()

I AM NOT AN EX EMPLOYEE, I AM AN EX CUSTOMER.  LOOK AT ALL THE COMPLAINTS, THEY HAVE HORRIBLE CUSTOMER SERVICE, AND THEN THEY LIE ABOUT IT, I WORK IN SUNRISE, I LIVE IN WELLINGTON FL.DO NOT TRUST THEM AT ALL.  TRY A DIFFERENT REPAIR FACILITY.  DO NOT USE ATLAS

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#2 REBUTTAL Owner of company

Fraud Complaint

AUTHOR: Kimberly G - ()

Please note that we believe that this complaint is a fraud complaint by an X employee. We have no customer under the name of Steven Penn and we do not service Sunrise. This complaint has no merit. Fraud Complaint.

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#3 REBUTTAL Owner of company

Service Contract Refund Calculations

AUTHOR: Kimberly G - ()

The Service Contract Industry is governed and regulated by the Florida Department of Finance. The Cancellation clause is the Florida Statute for our industry. Refunds are calculated on a pro-rata basis, number of months remaining, less a cancellation fee, less any service calls, labor and parts provided. All Service Warranty companies are regulated and audited to make sure that they are calculated correctly. The refund was calculated according to the terms and conditions of the service contract. Atlas Services does not charge extra to come out. The contract covers service, labor and parts that are covered by the contract. The service contract outlines everything and hides nothing. Atlas Services does not charge double prices for parts, we charge what the market allows. Atlas Services does not have a co-pay on the contracts. Atlas Services performed according to the terms and conditions of the service contract.

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