• Report: #938479

Complaint Review: ATN Promo

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  • Submitted: Sat, September 08, 2012
  • Updated: Sat, September 08, 2012

  • Reported By: NFranks — Atlanta Georgia United States of America
ATN Promo
Atlanta, Georgia United States of America

ATN Promo ATN Promo -Brand Ambassador Employee Wage Fraud Atlanta, Georgia

*UPDATE Employee ..inside information: ATN Promo Response to Staff Payment Concerns

*UPDATE Employee ..inside information: ATN Promo Response to Staff Payment Concerns

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ATN Promo places Craigslist ads for Brand Ambassadors all throughout the US. They ask you to create a profile online and then they then select you and force to you Esign a contract saying that if you do not show up to the event you owe them $150.00 also, you will not speak with other ambassadors regarding pay, you will not contact them about payment until 60 days, and you will not contact the client directly. Hmm sounds a little off, but I committed to it anyway even though they changed the venue (45 min driving difference) the night before and promised a higher rate of pay without confirming. Afterall, I would be representing a reputable company. 

Well, after the event is completed, they end all communication, and do not pay wages claiming "The client has not paid us" so we will pay you once our check is cut. Now, it has been over 90 days with no pay, my profile is also blank with no sign of the contract I was forced to sign. I have contacted the number on the website and it goes straight to voicemail most of the time.  Then when I did speak to someone she first of all answered "hello" instead of a company name, and said "oh you should have a check at the end of the month" as if to shut me up. The people who were once 'nice' and texting, emailing, calling like crazy to ensure we showed up, now do not answer and simply send automated emails.
If I can help just a few people steer away from this unethical company, it would mean a lot to me so that others do not fall victim. After much research I have found they give the same excuses and avoidance dance to many others out there. Perhaps a class action lawsuit is in order.

This report was posted on Ripoff Report on 09/08/2012 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATN-Promo/Atlanta-Georgia-/ATN-Promo-ATN-Promo-Brand-Ambassador-Employee-Wage-Fraud-Atlanta-Georgia-938479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

ATN Promo Response to Staff Payment Concerns

AUTHOR: ATNPromo - ()

I would like to take a minute to address the concerns called out here on Rip-Off Report over the last few years regarding ATN and their lack of payment to their staff.

Before anything else, if you were truly not paid for work you performed on behalf of ATN Promo, I encourage you to go to the Illinois Secretary of State and file a report as this issue needs to be resolved immediately.

ATN has now been in business for over a decade (11 years to be exact). Throughout that time, we have remained in good standing with the State of Illinois – something that would not remain true if we were a scam company or we didn’t pay our staff. We in fact do pay all of our staff for the work they’ve performed. There are only three reasons why someone would not be paid via ATN:

-       If they no-showed or cancelled at the last minute

-       If there was a blatant breach of contract by the staff member

-       If the employee moved and did not contact ATN with their change of address

My question back to the staff who are questioning ATN for lack of payment would simply be this: upon working for ATN Promo, did you read and understand the terms of the agreement you knowingly and willingly signed? Specifically in the following areas:

-       Payment terms

  • During the timeframe of these complaints, ATN’s payment terms dictated staff would be paid within five (5) days of ATN receiving payment from their client. Unfortunately there are times when a client will not pay ATN for 90+ days and because of that, payment to staff can be delayed.
  • Our payment structure has since changed drastically (for the better). For current information on ATN and their current payment process, please visit the FAQ’s section of ATN’s website - http://www.atnpromo.com/faqs/

-       W9 paperwork (if applicable – only applicable for those earning < $600)

  • Did you submit your completed W9 form?
  • Was it filled out properly?

-       Last minute cancellation/no show policy

  • If you cancelled for an event you were confirmed to work and did not give proper notice (48 hours), you are subject to a $150 cancellation fee.
  • The same policy is in place for employees who no call/no show to an event in which they were confirmed to work.
  • In these circumstances, the $150 is collected from additional monies owed to said employee; thus potentially eliminating a paycheck said employee may have previously earned.

-       Blatant breach of contract (your ATN employment agreement)

  • The following are examples of a blatant breach of contract, which would result in withholding of payment from an ATN employee
    • Circumventing ATN and directly contacting clients directly at any time
    • Soliciting yourself to a client onsite
    • Acting in an inappropriate manner toward ATN internal staff/clients/the general public
    • Discussing pay rates with other ATN employees

Should you have any questions regarding any of the information enclosed above, please feel free to reach out to the ATN office directly as this is and will always be the best course of action for resolving any issues you may have with the company. When reaching out, please be sure to provide the following information:

-       Your full name

-       Your base location

-       The event(s) in question where you have yet to receive payment

  • Program name
  • Program dates/dates worked 

We look forward to resolving these issues and working with everyone again in the near future.

Sincerely,

The ATN Team

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#2 UPDATE Employee ..inside information

ATN Promo Response to Staff Payment Concerns

AUTHOR: ATNPromo - ()

I would like to take a minute to address the concerns called out here on Rip-Off Report over the last few years regarding ATN and their lack of payment to their staff.

Before anything else, if you were truly not paid for work you performed on behalf of ATN Promo, I encourage you to go to the Illinois Secretary of State and file a report as this issue needs to be resolved immediately.

ATN has now been in business for over a decade (11 years to be exact). Throughout that time, we have remained in good standing with the State of Illinois – something that would not remain true if we were a scam company or we didn’t pay our staff. We in fact do pay all of our staff for the work they’ve performed. There are only three reasons why someone would not be paid via ATN:

-       If they no-showed or cancelled at the last minute

-       If there was a blatant breach of contract by the staff member

-       If the employee moved and did not contact ATN with their change of address

My question back to the staff who are questioning ATN for lack of payment would simply be this: upon working for ATN Promo, did you read and understand the terms of the agreement you knowingly and willingly signed? Specifically in the following areas:

-       Payment terms

  • During the timeframe of these complaints, ATN’s payment terms dictated staff would be paid within five (5) days of ATN receiving payment from their client. Unfortunately there are times when a client will not pay ATN for 90+ days and because of that, payment to staff can be delayed.
  • Our payment structure has since changed drastically (for the better). For current information on ATN and their current payment process, please visit the FAQ’s section of ATN’s website - atnpromo.com/faqs/

-       W9 paperwork (if applicable – only applicable for those earning < $600)

  • Did you submit your completed W9 form?
  • Was it filled out properly?

-       Last minute cancellation/no show policy

  • If you cancelled for an event you were confirmed to work and did not give proper notice (48 hours), you are subject to a $150 cancellation fee.
  • The same policy is in place for employees who no call/no show to an event in which they were confirmed to work.
  • In these circumstances, the $150 is collected from additional monies owed to said employee; thus potentially eliminating a paycheck said employee may have previously earned.

-       Blatant breach of contract (your ATN employment agreement)

  • The following are examples of a blatant breach of contract, which would result in withholding of payment from an ATN employee
    • Circumventing ATN and directly contacting clients directly at any time
    • Soliciting yourself to a client onsite
    • Acting in an inappropriate manner toward ATN internal staff/clients/the general public
    • Discussing pay rates with other ATN employees

Should you have any questions regarding any of the information enclosed above, please feel free to reach out to the ATN office directly as this is and will always be the best course of action for resolving any issues you may have with the company. When reaching out, please be sure to provide the following information:

-       Your full name

-       Your base location

-       The event(s) in question where you have yet to receive payment

  • Program name
  • Program dates/dates worked 

We look forward to resolving these issues and working with everyone again in the near future.

Sincerely,

The ATN Team

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