Started an advertising program in July 2011 for a 6 month term. I had requested OC area only. Over the period of the 6 months, PPS did not receive 1 phone call from the OC area, all came from Semi Valley, and LA area-which we do not service that area. My account sales person David Walker personal told us that he would keep an eye on our account and make adjustments along the way. I contacted him explaining what was going on with the area problem, and he said he was watching my account, and had been making adjustments, this was in August 2011. I never received any additional emails or any communication from him until I contact him again in January 2012. During this period I only receive OC phone calls from customers that were already established with our company. ( I have proof us this by a list of calls we had received through the 6 mo. service). This was a classic bait and switch!! When he finally responded to my email, I was told my account was transfered to Jennifer Bell, which I was never informed of this change, nor had she contacted me through the 6 mo. period. She did pull my reports, and told me if I wanted to cancel this contract that is would have to be in writing, which I did immediately. When I voice all my complaints, they said they would not refund any of the 6000.00, but would help me out with a new contract, but I would need to sign an additional 6 months.
I of course would not resign an new contract. I have now lost the 6000.00, with not one new job from all the advertising by AT&t, they performed the classic BAIT & SWITCH, and by reporting this on every site I can, I hope this will help with anyone trying to make a decision on advertising with AT&T which now is YP Connect.
FYI: The addrss for the company that performed the BAIT & SWITCH is: AT&T Advertising Solutions, YP.com , 410 Exchange, Suite 100, Irvine, CA 714-730-1608, the 2 gentlemen that were responsible for my account were, DAVID WALKER, Sales Rep. and RICK WHITE. If you are contacted by either of two--RUN!!
Please pass this information along,