- Report: #964432
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Advertising Solutions
AT&T Advertising Solutions201 Mission St. Suite 200 San Francisco, California United States of America
AT&T Advertising Solutions Pacific Bell Directory Betrayed by AT&T, not enforcing industry standards of screening false advertisements San Francisco, California
*Author of original report: AT&T Pacific Bell Directory Industry Standards
*Consumer Comment: Are you saying that the other advertisers are false and deceptive if they don't live in your area, or.....
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Not only did AT&T betray my trust, but they betray public trust. By AT&T not screening advertisers, the public is deceived. Some consumers receive substandard work, some elderly are taken advantage of and consumers are put at a risk of injury.
Although AT&T claims to have high values and ethics in their company policies. AT&Ts yellow page directory advertising from 2007 to current has not met up to industry standards and recommendations for screening advertisements. To me, it is a crime to publish unlicensed contractors and fake company names with fake addresses. Yes, fake addresses so a service man can appear to be a local company.
I am the only garage door company in burbank with a true physical location, but by 2009 I had to compete with 80+ false advertisements that AT&T allowed in the Burbank book with local addresses. Currently my company must compete with 380 garage door companies listed by AT&T within 10 miles of my location. About 85% of these ads are false and 10 % are miss listed. That is 95% inaccurate and misleading. These are horrible advertising ethics and AT&Ts products cannot be trusted.
This report was posted on Ripoff Report on 11/04/2012 12:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Advertising-Solutions/San-Francisco-California-94105/ATT-Advertising-Solutions-Pacific-Bell-Directory-Betrayed-by-ATT-not-enforcing-indus-964432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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