- Report: #1037763
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Authorized retailer
AT&T Authorized retailer7345 South Lindbergh Boulevard St. Louis, Missouri United States of America
AT&T Authorized retailer Deceptive & keeps your money when THEY make mistakes St. Louis, Missouri
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Secondly, when we were there, they offered us a roll-over insurance policy through DP+. They told us it was a policy they offered through a company they "worked with". It was NEVER mention that it was a totally in-house program--the company they were working with was themselves! It was presented as a third party program they offered. We signed up and paid for our 2 year contract in advance planning to roll over the insurance when we renewed our contract. Well, it's renewal time now and we recently found out we need to purchase the phones through the corporate program. Come to find out, not only is it an in house program, if I dont purchase my phone from one of their stores I dont get my roll over. BUT I can have instead...$130 worth of ACCESSORIES...The man that rushed us through the contract NEVER mentioned who "Custom Communications" was or that the company is a limited number of stores in the metro area. The man rushed us through the signing since it was almost closing time and now we realize never did not provide us a copy of the contract (where it said I had 30 days to cancel) instead gave us a brochure. Neither my husband or I have made a claim on this insurance, and the current management kindly emailed me a copy of the contact when they found out I didnt have one for the sole purpose of refusing to offer me any other compensation than we can each have $130 worth of accessories. No apologies for the previous representatives lack of professionalism, failure to provide me a copy of the contract, and evasiveness with the terms. All I want is my money back and to cut ties with this deceptive company.
This report was posted on Ripoff Report on 03/25/2013 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Authorized-retailer/-St-Louis-Missouri-63125/ATT-Authorized-retailer-Deceptive-keeps-your-money-when-THEY-make-mistakes-St-Louis-1037763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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