• Report: #355542

Complaint Review: AT&T Bellsouth

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  • Submitted: Fri, July 25, 2008
  • Updated: Tue, July 29, 2008

  • Reported By:Wrightsville Georgia
AT&T Bellsouth
att.com Nationwide U.S.A.

AT&T Bellsouth Deceptive Marketing - Horrible Customer Service Wrightsville, GEORGIA Nationwide

*Consumer Comment: When will consumers learn to READ before jumping into a service commitment?

*Consumer Comment: When will consumers learn to READ before jumping into a service commitment?

*Consumer Comment: When will consumers learn to READ before jumping into a service commitment?

*Consumer Suggestion: File a complaint with consumer affairs

*Consumer Suggestion: File a complaint with consumer affairs

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I have been an AT&T customer for only a few months, and I cannot see why any person in their right minds would stay with your company. I tried several times from November 2007 March 2008 to get my service set up. I finally had to speak with a supervisor, and get them to talk with my tax office in the town I live in JUST to get service established. Not the best start to our relationship, however I tried to be patient.


Then I received my first real bill, and it was 98.00. For phone service only. Forgive me for feeling that it was a bit exhorbitant, but I don't usually pay so much for service. I don't make a lot of money, plus my husband is unable to work, and has not yet been approved for disability. I'm amazed at how much your company gets away with CRAP. There were fees all over my bill. A full 30.00 more than I was really expecting. It was ridiculous.

So I called to change my phone service to simple basic service in the hopes that it would lower my bill. I called on 5/22/08. I was assured the change was made. My next bill came in and lo and behold it was the SAME. I called again in June and was assured that it would be taken care of. It was, however you still charged me the same way. I called to figure out my bill, and was told I should just pay it and it would get credited back on my next bill. I refuse to pay for something not my mistake. I finally spoke to someone who gave me a credit for the amount I should have been credited for, and then was transferred to make payment arrangements. A woman took my arrangements, wrote notes on them in my account, and told me I was set.

I called back to make the payment I had agreed upon The woman I spoke with this time informed me that I had not made payment arrangements and she could not take the payment I was trying to offer. She said she saw the notes, but the person who wrote them was not able to make payment arrangements so they were not valid. Needless to say, I had enough of that, and I just left my phone service off.

Each time I have called, it has been a struggle. I can tell you outsource your phone calls because some people I talk to can see some notes, and some can not and are adamant that I never called.

AT&T really needs to get their act together if they intend to stay in business. I personally have just transferred my service to another company who quoted me pricing including all taxes, at much less than AT&T. I will not ever have service with your company again if I can avoid it. Your customer service agents make your company look like it does not know its ass from a hole in the ground, and your pricing is deceptive.
I simply wanted to let someone know how a real customer feels about your service. I'm not perfect. I've been late paying my bills more than once I am sure, but I still did not deserve to be treated the way I have been at AT&T.

You can keep your crappy service and I will be making every effort I can to make sure EVERY person I know hears about the customer disservice available by AT&T. Your company is crooked and it needs to be reevaluated and sent in a better direction or you will eventually end up losing a lot of your customer base.

Jaime
Wrightsville, Georgia
U.S.A.

This report was posted on Ripoff Report on 07/25/2008 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Bellsouth/nationwide/ATT-Bellsouth-Deceptive-Marketing-Horrible-Customer-Service-Wrightsville-GEORGIA-Natio-355542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

When will consumers learn to READ before jumping into a service commitment?

AUTHOR: Truth Detector - (U.S.A.)

Newsflash for both of you:

AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority.

For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead.

If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements.

There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service.

FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.
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#2 Consumer Comment

When will consumers learn to READ before jumping into a service commitment?

AUTHOR: Truth Detector - (U.S.A.)

Newsflash for both of you:

AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority.

For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead.

If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements.

There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service.

FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.
Respond to this report!
What's this?

#3 Consumer Comment

When will consumers learn to READ before jumping into a service commitment?

AUTHOR: Truth Detector - (U.S.A.)

Newsflash for both of you:

AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority.

For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead.

If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements.

There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service.

FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.
Respond to this report!
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#4 Consumer Suggestion

File a complaint with consumer affairs

AUTHOR: Georgia - (U.S.A.)

I have been a victim of AT&T's poor customer service and fraudulent charges. I have both residential and small business services with them. Each month on both bills the amounts are higher and higher. They add charges and services to my bill without my consent. I have called them every month about the bill that only lead to more charges the following month. It's a cycle. Instead of them solving the problem, they create more charges.

Also, their Advertising and Publishing department has charged me for something that I did not agree to and they will not remove the charges. I'm so tired of them and they can not get away with what they are doing.

I have filed a complaint with Georgia's Governors Consumer Affairs and the Better Business Bureau. I would advise anyone in Georgia to the same. File the complaint online. The form is very short. Maybe if more complaints come in, they will fine and investigate this company.
Respond to this report!
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#5 Consumer Suggestion

File a complaint with consumer affairs

AUTHOR: Georgia - (U.S.A.)

I have been a victim of AT&T's poor customer service and fraudulent charges. I have both residential and small business services with them. Each month on both bills the amounts are higher and higher. They add charges and services to my bill without my consent. I have called them every month about the bill that only lead to more charges the following month. It's a cycle. Instead of them solving the problem, they create more charges.

Also, their Advertising and Publishing department has charged me for something that I did not agree to and they will not remove the charges. I'm so tired of them and they can not get away with what they are doing.

I have filed a complaint with Georgia's Governors Consumer Affairs and the Better Business Bureau. I would advise anyone in Georgia to the same. File the complaint online. The form is very short. Maybe if more complaints come in, they will fine and investigate this company.
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