I have been an AT&T customer for only a few months, and I cannot see why any person in their right minds would stay with your company. I tried several times from November 2007 March 2008 to get my service set up. I finally had to speak with a supervisor, and get them to talk with my tax office in the town I live in JUST to get service established. Not the best start to our relationship, however I tried to be patient.
Then I received my first real bill, and it was 98.00. For phone service only. Forgive me for feeling that it was a bit exhorbitant, but I don't usually pay so much for service. I don't make a lot of money, plus my husband is unable to work, and has not yet been approved for disability. I'm amazed at how much your company gets away with CRAP. There were fees all over my bill. A full 30.00 more than I was really expecting. It was ridiculous.
So I called to change my phone service to simple basic service in the hopes that it would lower my bill. I called on 5/22/08. I was assured the change was made. My next bill came in and lo and behold it was the SAME. I called again in June and was assured that it would be taken care of. It was, however you still charged me the same way. I called to figure out my bill, and was told I should just pay it and it would get credited back on my next bill. I refuse to pay for something not my mistake. I finally spoke to someone who gave me a credit for the amount I should have been credited for, and then was transferred to make payment arrangements. A woman took my arrangements, wrote notes on them in my account, and told me I was set.
I called back to make the payment I had agreed upon The woman I spoke with this time informed me that I had not made payment arrangements and she could not take the payment I was trying to offer. She said she saw the notes, but the person who wrote them was not able to make payment arrangements so they were not valid. Needless to say, I had enough of that, and I just left my phone service off.
Each time I have called, it has been a struggle. I can tell you outsource your phone calls because some people I talk to can see some notes, and some can not and are adamant that I never called.
AT&T really needs to get their act together if they intend to stay in business. I personally have just transferred my service to another company who quoted me pricing including all taxes, at much less than AT&T. I will not ever have service with your company again if I can avoid it. Your customer service agents make your company look like it does not know its a*s from a hole in the ground, and your pricing is deceptive.
I simply wanted to let someone know how a real customer feels about your service. I'm not perfect. I've been late paying my bills more than once I am sure, but I still did not deserve to be treated the way I have been at AT&T.
You can keep your crappy service and I will be making every effort I can to make sure EVERY person I know hears about the customer disservice available by AT&T. Your company is crooked and it needs to be reevaluated and sent in a better direction or you will eventually end up losing a lot of your customer base.