- Report: #5379
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Broadband Cable
AT&T Broadband CableDallas, Texas U.S.A.
Att Cable 30 Minute Hold Time to Talk to Anyone
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The really bad part was that I had to call AT&T again and try to get through. At this point, I am convinced that it is easier to get through at a radio station.
I called and called and called. Again, I was the lucky winner 4 days later and was able to get to the menu. Again, the hold time was completely unacceptable. Every time I called I mentioned to the rep that it has taken me days to get through and at a minimum of 30 minutes to get a rep.
And antoher appointment. This time, it was during the week and again I had to take off work to meet my AT&T rep during that wonderful 4 hour window that they gave me. The next miracle happened. He fixed my cable. Thank god, because I never want to have to call AT&T Broadband Cable again. AT&T is aware that they need more help in their phone center. With all the money that a company like that has it is beyond me why they have a 30 minute wait to get service. In addition, the funniest thing is: I called their sales department and someone answered immediately.
This report was posted on Ripoff Report on 06/08/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Broadband-Cable/Dallas-Texas-75006/Att-Cable-30-Minute-Hold-Time-to-Talk-to-Anyone-5379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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