- Report: #497964
Complaint Review: AT&T Broadband Internet Services
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| AT&T Broadband Internet Services http://att.my.yahoo.com/
Internet United States of America |
|
AT&T Broadband Internet Services SBC blocks users from reporting internet and/or mail problems and even from sending feedback. Internet
* : Suggestion...
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Based on your feedback, it appears that you require assistance.
Would you like to contact customer care?
I then selected the yes option. This resulted in a repeat of the list of options limited to telephone service.
This report was posted on Ripoff Report on 09/21/2009 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Broadband-Internet-Services/internet/ATT-Broadband-Internet-Services-SBC-blocks-users-from-reporting-internet-andor-mail-prob-497964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsI am figuring you are talking about DSL, so there are several support options. Since it is impossible to post exact links or screens if you follow these steps it should get you where you want to go.
goto att.com make sure there is nothing after the .com
At the bottom under Help and Support click DSL Support
Enter your Phone or Zip Code
Click on the service(such as High Speed Internet)
Click Contacting AT&T
Select How do I contact AT&T for internet support?
You will see several options, Phone, Live Chat, E-mail form, or the Self-Support tool.
They do not have a general E-mail address, but you can submit a form that will be answered through e-mail.
