- Report: #554180
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Broadband
AT&T BroadbandInternet United States of America
AT&T Broadband DSL price reduction not applied to bill as promised Internet
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The customer retention specialist offered to give me a 50% discount on my DSL service for 6 months. I agreed to this. When I received the next month's bill, I noticed my bill had gone up not down. There was no reduction applied to my DSL service.
I will call them in the morning and ask about this, but I wonder if AT&T thought I wouldn't notice this. The cable company offers faster broadband plus telephone service cheaper than AT&T. And I am almost certain if I switched to cable service, AT&T will offer me money to switch back next year.
This report was posted on Ripoff Report on 01/14/2010 12:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Broadband/internet/ATT-Broadband-DSL-price-reduction-not-applied-to-bill-as-promised-Internet-554180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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