• Report: #554180

Complaint Review: AT&T Broadband

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  • Submitted: Thu, January 14, 2010
  • Updated: Thu, January 14, 2010

  • Reported By: AT&TUser — Bessemer Alabama United States of America
AT&T Broadband
Internet United States of America

AT&T Broadband DSL price reduction not applied to bill as promised Internet

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I called AT&T to tell them that I got a better deal on DSL Service through our cable company.  The first AT&T representative told me they had nothing to beat their cost.  I asked to speak to the customer retention specialist since I've been a AT&T customer since 1988.

The customer retention specialist offered to give me a 50% discount on my DSL service for 6 months.  I agreed to this.  When I received the next month's bill, I noticed my bill had gone up not down.  There was no reduction applied to my DSL service.

I will call them in the morning and ask about this, but I wonder if AT&T thought I wouldn't notice this.  The cable company offers faster broadband plus telephone service cheaper than AT&T.  And I am almost certain if I switched to cable service, AT&T will offer me money to switch back next year.

This report was posted on Ripoff Report on 01/14/2010 12:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Broadband/internet/ATT-Broadband-DSL-price-reduction-not-applied-to-bill-as-promised-Internet-554180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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