- Report: #622397
Report - Rebuttal - Arbitrate
Complaint Review: AT&T - CINGULAR
AT&T - CINGULAR Inappropriate Termination Fees Internet
I am writing today as a victim of billing tactics that seem to be popular with the communications giants, although I am writing specifically about AT&T.
I have been a customer of AT&T since they merged with Cingular Wireless a few years ago. After many years of loyalty to my phone plan,my phone broke. AT&T offered to replace that phone if I agreed to a new 2 year commitment.I went to their store in Lemon Grove,California to find a new device and expected a device comparable in quality to the one that I was replacing.The unit that they gave me turned out to be junk.
A few days later, I returned to the AT&T store and was told that I would have to purchase a replacement.When I complained that the unit was useless and even inoperable at times,they ignored my complaint and sent me on my way....So, I called AT&T customer service. AT&T customer service told me that despite AT&T endorsement of the store by putting their name on the store sign,that the store,not AT&T Corporation was responsible.
By the time the finger pointing between the store and the corporation was finished, my 30-day "Buyer Remorse Period" had expired. AT&T refuses to replace the defective phone and refuses to reinstate my month-to-month agreement unless I pay an early termination fee (ETF) of $170.
My sole motivation for entering into a 2-year agreement was to not have to purchase a new unit. I am outraged at being forced to purchase an acceptable unit or pay $170 to get out of the new contract. This is an unfair lose-lose situation for honest consumers.
ETFs stifle healthy competition and unjustly enrich the already obscenely profitable communications giants.
I believe it is incumbent upon Congress,and specifically your committee,to revisit and disallow such deceitful practices. I believe that ETFs promote violation of anti-trust laws and violate the rights of the public and the common good.I urge you to protect the public from what presently amounts to legal thievery.
This report was posted on Ripoff Report on 07/11/2010 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-CINGULAR/internet/ATT-CINGULAR-Inappropriate-Termination-Fees-Internet-622397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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