• Report: #335809

Complaint Review: AT&T , Cingular

  • Submitted: Fri, May 30, 2008
  • Updated: Tue, June 30, 2009

  • Reported By:Houston Texas
AT&T , Cingular
att.com Nationwide U.S.A.

AT&T ,Cingular Rebate Ripoff!!!! Houston TEXAS

*Consumer Suggestion: Get your money!

*Consumer Comment: This was technically your fault.

*Consumer Comment: You ripped yourself off on this one!

*Consumer Comment: You should consider yourself lucky...

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In June of 2007 I purchased a 2 New Motorola Razr's. On for me and one for my wife. They were offered with a rebate if you signed up for a new two year contract. I did. After applying for the rebate ripoff we received two credit cards that contained the $50 each we were suppose to be given back. Well of course I put these cards to the side with the intention of using them some day. Just a couple of weeks ago I decided to pull them out and use them for some auto parts I was purchasing. Turns out the cards are expired and AT&T refuses to reissue them. So the bottom line is the $50 dollar rebate that AT&T was offering is not valid. They have not held their end of the deal. As far as I'm concerned you can consider AT&T to be untrustworthy.

Houston, Texas

This report was posted on Ripoff Report on 05/30/2008 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Cingular/nationwide/ATT-Cingular-Rebate-Ripoff-Houston-TEXAS-335809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Get your money!

AUTHOR: Kevrock - (U.S.A.)

This exact same thing happened to me today. I had a 50$ Visa/At&T rebate debit card the expired last month. I went into the AT&T store to spend it on misc. items and was told that the card expired. The rep told me to go home and call the # on the back and they will gladly reissue another one. I called and they told me that there was no possible way to reissue me another card because "those funds are no longer available to AT&T". I replied with, "let me speak to your supervisor please". In the state of California it is illegal to withhold monies from a consumer because their rebate or gift card has expired. The point is, dont take no for an answer from the first person you talk to. Dont be an a*****e either. Once I got a manager on the phone, I explained to him that I mistakenly had not spent the money before the date of expiration. I also reminded him of the law, and asked him to do the right thing and reissue me a new card. I noted that I never activated the card (which they know whether you have or not), and it was a simple mistake that I would not let happen again. In the end, we're all just people and most people want to do the fair thing. Luckily I came across a nice guy who valued customer service, which saved me a headache. Remember, they cannot legally keep your money. AT&T "law" does not trump state law. Dont take no for an answer.
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#2 Consumer Comment

This was technically your fault.

AUTHOR: Xbladedragonx - (U.S.A.)

Almost all rebates these days have certain amount of days you have to use the money you receive. Whether its a check rebate or a gift card. You have to spend it within a certain amount of days.

All rebates have expiration dates on them. 30 days is the minimum. Though I've seen smaller.

You can't blame AT&T for your fault of not checking the fine print.
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#3 Consumer Comment

You ripped yourself off on this one!

AUTHOR: Amazed - (U.S.A.)

I get rebates from many different companies and they all send out the cards these days. Furthermore the cards always have an expiration notice - most list somewhere between 60 and 90 days. Some sooner some longer.

Each company is different therefore the old saying: "You've got to read the fine print" truly means something.

Yes - I think that you ripped yourself off. Most everyone knows to read the fine print and we all also know that even should a company choose to re-issue a card they will make a deduction from the amount of your original rebate.

Besides that knowledge you should also know that it is the company's right to decide whether they will or will not re-issue the rebate.
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#4 Consumer Comment

You should consider yourself lucky...

AUTHOR: John - (U.S.A.)

You actually got the rebate- you should consider yourself lucky.

Quick question: do the rebate cards have the expiration date plainly printed on them? Even if they sent you a check, the check would have a statement on it saying how long it would be valid.

Next time, you might want to consider using the cards to pay your cell bill immediately upon receipt of them.
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