• Report: #335809

Complaint Review: AT&T , Cingular

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  • Submitted: Fri, May 30, 2008
  • Updated: Tue, June 30, 2009

  • Reported By:Houston Texas
AT&T , Cingular
att.com Nationwide U.S.A.

AT&T ,Cingular Rebate Ripoff!!!! Houston TEXAS

*Consumer Suggestion: Get your money!

*Consumer Comment: This was technically your fault.

*Consumer Comment: You ripped yourself off on this one!

*Consumer Comment: You should consider yourself lucky...

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In June of 2007 I purchased a 2 New Motorola Razr's. On for me and one for my wife. They were offered with a rebate if you signed up for a new two year contract. I did. After applying for the rebate ripoff we received two credit cards that contained the $50 each we were suppose to be given back. Well of course I put these cards to the side with the intention of using them some day. Just a couple of weeks ago I decided to pull them out and use them for some auto parts I was purchasing. Turns out the cards are expired and AT&T refuses to reissue them. So the bottom line is the $50 dollar rebate that AT&T was offering is not valid. They have not held their end of the deal. As far as I'm concerned you can consider AT&T to be untrustworthy.

Jimmie
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 05/30/2008 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Cingular/nationwide/ATT-Cingular-Rebate-Ripoff-Houston-TEXAS-335809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

Get your money!

AUTHOR: Kevrock - (U.S.A.)

This exact same thing happened to me today. I had a 50$ Visa/At&T rebate debit card the expired last month. I went into the AT&T store to spend it on misc. items and was told that the card expired. The rep told me to go home and call the # on the back and they will gladly reissue another one. I called and they told me that there was no possible way to reissue me another card because "those funds are no longer available to AT&T". I replied with, "let me speak to your supervisor please". In the state of California it is illegal to withhold monies from a consumer because their rebate or gift card has expired. The point is, dont take no for an answer from the first person you talk to. Dont be an asshole either. Once I got a manager on the phone, I explained to him that I mistakenly had not spent the money before the date of expiration. I also reminded him of the law, and asked him to do the right thing and reissue me a new card. I noted that I never activated the card (which they know whether you have or not), and it was a simple mistake that I would not let happen again. In the end, we're all just people and most people want to do the fair thing. Luckily I came across a nice guy who valued customer service, which saved me a headache. Remember, they cannot legally keep your money. AT&T "law" does not trump state law. Dont take no for an answer.
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#2 Consumer Comment

This was technically your fault.

AUTHOR: Xbladedragonx - (U.S.A.)

Almost all rebates these days have certain amount of days you have to use the money you receive. Whether its a check rebate or a gift card. You have to spend it within a certain amount of days.

All rebates have expiration dates on them. 30 days is the minimum. Though I've seen smaller.

You can't blame AT&T for your fault of not checking the fine print.
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#3 Consumer Comment

You ripped yourself off on this one!

AUTHOR: Amazed - (U.S.A.)

I get rebates from many different companies and they all send out the cards these days. Furthermore the cards always have an expiration notice - most list somewhere between 60 and 90 days. Some sooner some longer.

Each company is different therefore the old saying: "You've got to read the fine print" truly means something.

Yes - I think that you ripped yourself off. Most everyone knows to read the fine print and we all also know that even should a company choose to re-issue a card they will make a deduction from the amount of your original rebate.

Besides that knowledge you should also know that it is the company's right to decide whether they will or will not re-issue the rebate.
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#4 Consumer Comment

You should consider yourself lucky...

AUTHOR: John - (U.S.A.)

You actually got the rebate- you should consider yourself lucky.

Quick question: do the rebate cards have the expiration date plainly printed on them? Even if they sent you a check, the check would have a statement on it saying how long it would be valid.

Next time, you might want to consider using the cards to pay your cell bill immediately upon receipt of them.
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