- Report: #1046291
Report - Rebuttal - Arbitrate
Complaint Review: AT&T MOBILITY
AT&T MOBILITYcarol stream, Illinois United States of America
AT&T MOBILITY WARRANTY DEDUCTIBLE RIPOFF/SCAM/FRAUD carol stream , Illinois
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if so were you charged a $50 deductible on a device that was less than 12 month old???
if you did you got ripped off because every device has a 12 month manufactures warranty with it
and AT$T does not let you know that
it happened to me and then they tried 3 more times after the first even after i caught it the 2nd time
i also received an upgrade that came by delivery and was defective rite out of the box screen was disoriented was not readable so i called and explained
they wanted me to pay full price for another device plus a $35 restocking fee and would credit my BILL for the price of the replacement
first of all the phone was delivered to me DEFECTIVE
2nd why a restock fee for a DEFECTIVE device??????
3rd im not paying my bill 6 month in advanced no way
then they connected me to the warranty department
this is where it started to get real
"we will send you a replacement but a $50 WARRANTY DEDUCTIBLE will be added to you bill (SAY WHAT)
so i went round and round with them and they finaly said i can go to an AT$T store and exchange the device
so 8 months latter the phone went defective again
still under manufactures warranty but a $50 deductible will be applied to my bill
we have been with AT$T for nearly 10 years needless to say were not any more
after talking to a manager in their warranty department want information on how many time i have paid out a deductible on a device that was still under manufactures warranty and explaining why i wanted it and telling him im preparing a letter for the attorney general about their scam he became more than polite
i also told my accusations of their intentions of the deductible scam and that is
THEY CHARGE YOU THE DEDUCTIBLE ON A DEVICE THAT IS WARRANTED BY THE MANUFACTURE THEN SEND IT TO THE MANUFACTURE TO BE RE MANUFACTURED, THEY GET IT BACK AND PUT IT BACK ON THE SHELF FOR MORE REVENUE
the gentlemen went completely silent
he is suppose to contact me with in 24 hours with the information i requested
i still dont trust them
i am going to proceed with contacting the attorney general and other attorney as well as the BBB im not going to let this corporation to continue to scam their customers
AS FAR AS IM CONCERNED THIS IS AN ACT OF FRAUD
This report was posted on Ripoff Report on 04/25/2013 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-MOBILITY/carol-stream-Illinois-60197/ATT-MOBILITY-WARRANTY-DEDUCTIBLE-RIPOFFSCAMFRAUD-carol-stream-Illinois-1046291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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