- Report: #790727
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Mobile
AT&T MobilePO Box 6463 Carol Stream, Illinois United States of America
AT&T Mobile AT&T U-Verse How would you feel if your wireless phone provider suspended your service one hour before your mothers funeral services? Carol Stream, Illinois
The next and greatest problem occurred about one hour before my mothers funeral. I live in California and had to make the drive to New Mexico, where my mothers funeral was to take place. Before leaving California, I drove to the local AT&T store and paid my first months bill (after waiting 40 minutes) to make sure I did not have any problems with my wireless service while in New Mexico. I was relying on my cell phone service to communicate with my friends and family, some who were coming from out of town to attend the funeral services. Again, it was one hour before the funeral and I was communicating with several of my friends & family by way of my cell phone, until my phone service was suspended without warning. Needless to say, this caused a chaotic mess with this sudden loss of communication. I then borrowed a phone that I used to call Armando (my AT&T sales representative) and I was only able to leave him voice mails after several attempts to contact him. I then called AT&T customer service and I was told that I needed to pay a $750.00 deposit to have service restored. I advised customer service that this was the second time that AT&T breached our contract, I explained the need to have my service restored for the funeral and I advised them that I would cancel my service agreement if my phone service was not restored within 30 minutes. My service was restored 5 days later, although it was 5 days too late, since I started a new contract with my former service provider, Verizon Wireless.
THE FINAL STRAW: At the time that I signed my wireless agreement for my cell phone, I also signed up for the AT&T U-verse bundle package which includes home phone, internet service and television. I never received any billing for these services other than two past due notices for two separate months. I paid both of the past due notices online, immediately after receiving them. On my third month of home service, my service was suspended. I again called customer service and I advised AT&T customer service about their failure to send me any bills by mail. They stated that they had initially put me on paperless billing which means that my bills were going to a AT&T e-mail address that AT&T set up for me, not my primary e-mail. I never chose this paperless billing option. I advised customer service that I would not pay any reconnection fees due to their failure to mail my bills. Customer service stated that I must have my monthly billing charges automatically withdrawn from my checking account. I advised them that I would not have automatic withdrawal from my checking. They then advised me that they would not restore my service. I have talked to managers, bill collectors, service representatives and wasted many hours in attempt to clear this matter, although they have not made any effort to try to keep me as a customer, despite all the problems and grief they have caused me. AT&T also failed to send me my $100 rebate check. Needless to say, I no longer have AT&T service and I discourage everyone from using this heartless and worthless company!!!!!
This report was posted on Ripoff Report on 10/20/2011 12:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Mobile/-Carol-Stream-Illinois-60197/ATT-Mobile-ATT-U-Verse-How-would-you-feel-if-your-wireless-phone-provider-suspended-you-790727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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