I ordered an Laptop Connect Card for AT&T Mobility on March 17, 2010 and received it promptly. The device was faulty out of the box. I would receive numerous error codes when trying to use the card. The code that appears the most frequently is Error 635. Every time I called AT&T I would go through the usual troubleshooting process. I informed the CSR that I have tried it on different machines with the same error messages. For the month of March I was not able to use the connect card at all. For the month of April I was able to download it for a total of 5 MB. By this time I was becoming quite aggravated at the device and AT&T. Every time I called they would tell me they would have to research the error message and call me back. They never call back and when I called back there was no record of the previous call so I had to start over each time. By this time I wanted to cancel and the CSR would apologize, say they would call me back, and when I insisted to return the device they would put me on endless holds while they process my request. [continued below]....
..... Well since it was near the end of the cool off period they knew they had me by this point if they could stall me a bit longer. When I called the termination department they told me that since I was still in the 30 days I would have to go through another department to return the device and basically I was stuck in an endless loop.
Since then I have called numerous times, sent them letters and even a certified letter that was received on May 12, 2010 and signed for by B. Corona and as of today I have not had a response. I have called the office of the president and left voice mails and messages with no call backs. AT&T has no interest in resolving my issue at all.
For your reference the phone number for the connect card is 714-686-3819. At this point I want to return the device and no longer continue this line of service with AT&T.