• Report: #606489

Complaint Review: AT&T Mobility - AT&T Wireless

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  • Submitted: Sun, May 23, 2010
  • Updated: Sun, May 23, 2010

  • Reported By: Bryan — Fullerton California U.S.A.
AT&T Mobility - AT&T Wireless
7277 164th Ave. NE Redmond, Washington United States of America

AT&T Mobility - AT&T Wireless The New AT&T, AT&T Cingular, AT&T Wireless, Cingular Wireless AT&T Wireless Purposely delayed support to void cool-down period Redmond, Washington

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I ordered an Laptop Connect Card for AT&T Mobility on March 17, 2010 and received it promptly. The device was faulty out of the box. I would receive numerous error codes when trying to use the card. The code that appears the most frequently is Error 635. Every time I called AT&T I would go through the usual troubleshooting process. I informed the CSR that I have tried it on different machines with the same error messages. For the month of March I was not able to use the connect card at all. For the month of April I was able to download it for a total of 5 MB. By this time I was becoming quite aggravated at the device and AT&T. Every time I called they would tell me they would have to research the error message and call me back. They never call back and when I called back there was no record of the previous call so I had to start over each time. By this time I wanted to cancel and the CSR would apologize, say they would call me back, and when I insisted to return the device they would put me on endless holds while they process my request. [continued below]....
..... Well since it was near the end of the cool off period they knew they had me by this point if they could stall me a bit longer. When I called the termination department they told me that since I was still in the 30 days I would have to go through another department to return the device and basically I was stuck in an endless loop.

Since then I have called numerous times, sent them letters and even a certified letter that was received on May 12, 2010 and signed for by B. Corona and as of today I have not had a response. I have called the office of the president and left voice mails and messages with no call backs. AT&T has no interest in resolving my issue at all.

For your reference the phone number for the connect card is 714-686-3819. At this point I want to return the device and no longer continue this line of service with AT&T.

This report was posted on Ripoff Report on 05/23/2010 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Mobility-ATT-Wireless/Redmond-Washington-98052/ATT-Mobility-ATT-Wireless-The-New-ATT-ATT-Cingular-ATT-Wireless-Cingular-Wireles-606489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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