- Report: #206999
Report - Rebuttal - Arbitrate
Complaint Review: AT&T / SBC NV
AT&T / SBC NVPO Box 57907 Murray, Utah U.S.A.
AT&T / SBC NV Merge between AT&T and SBC causing online banking payment issues Murray Utah
*Author of original report: Finally Got My Refund
*Author of original report: Still no refund from AT&T
*Author of original report: No one at AT&T wants to help my bank and I resolve this issue
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Working with the bank we found that AT&T and SBC (although claimed to be merged) have different payment addresses. My bank was sending payment to AT&T/SBC-NV and not AT&T. AT&T and AT&T/SBC-NV are not able to transfer payments among themselves.
After phone calls and faxed proof of payment from myself and my bank we were told that AT&T/SBC-NV would have to refund my 3 payments and then I could pay AT&T. AT&T/SBC-NV said this would take 2 to 3 weeks for them to research and refund the payment.
I was receiving phone calls daily from AT&T demanding payment. Each time I told the caller what was going on and giving them my claim number that AT&T had given me, asking them to document this so that the demand phone calls would stop.
The demand phone calls didn't stop. I called a AT&T representative who was very sympathetic and I ended making a payment with her just so the phone calls would stop.
AT&T/SBC-NV to this day has not refunded my money for payments I made through on line banking to the wrong AT&T.
This report was posted on Ripoff Report on 08/20/2006 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-SBC-NV/Murray-Utah-84157/ATT-SBC-NV-Merge-between-ATT-and-SBC-causing-online-banking-payment-issues-Murray-Utah-206999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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