- Report: #516231
Report - Rebuttal - Arbitrate
Complaint Review: AT&T SBC Rebate Department
AT&T SBC Rebate DepartmentP.O. Box 598016 Orlando, Florida United States of America
AT&T SBC Rebate Department Deceptive Marketing Practice Orlando, Florida
Signed on w/AT&T because they offered a discount for internet and basic phone service PLUS a $150.00 rebate to arrive 6-8 weeks later.
Drawing into the deadline without receiving anything, I called AT&T customer "care". They said that they saw the $150 rebate in their notes and that they sent out a $75 "gift card" that I had to go online to activate or something.
I HAVE NOT received anything.
I spoke to a supervisor named Sharise, who told me that they could not send out another one, but that they could credit my account $150. I declined because I don't plan on keeping them after this.
No one could explain why they would send me a $75 "gift card" and not the $150.00 check like they owe me.
I would not have signed on with them without the rebate. They used untruthful marketing practices to convice me and it's upsetting that the best the supervisor could do for me was give me the details of their complaint department.
This report was posted on Ripoff Report on 10/28/2009 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-SBC-Rebate-Department/Orlando-Florida-32859-8016/ATT-SBC-Rebate-Department-Deceptive-Marketing-Practice-Orlando-Florida-516231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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