- Report: #1045026
Report - Rebuttal - Arbitrate
Complaint Review: AT&T U-VERSE
AT&T U-VERSE208 S. Akard St, Texas United States of America
AT&T U-VERSE DISCONNECTED WITHOUT WARNING 208 S. Akard St, Texas
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Sometime between March 28- April 2 AT&T cut my service without warning. At no time prior to this was I called, emailed, or sent a letter warning me of cut off. My father had a quadruple bypass which how I initially found out I had no internet service. I was not able to email family or friends with updates on his condition. I have relatives that live out of state and i cannot afford to to make so many out of state phone calls. My father has had major complications and i have not been able to keep loved ones informed.
Ironically AT&T was able to send me a letter threatening to charge me an extra 150 dollars if I dont return thier equipment in 10 days! They were capable of mailing me a letter demanding thier equipment and threatening extra charges, but they didnt mail me an itemized bill I asked for nor a letter telling me they were going to shut off my service. They offered no help or support to resolve the situation and were downright rude and nasty when I called them.
This past week I was evacuated from my home due to flooding. I live in Lisle il and we were hit so bad people needed to be rescued out of thier homes. I did not get back into my home until last night and now I have an extra charge because I didnt return their equipment in 10 days. Between my fathers bypass and being evacuated its been a horrible time and it would be nice if companies could be of help instead of a hinderance.
I needed my cable. Especially with the flood coverage this past week! Had AT&T warned me they were going to cut my service off, then I would have tried to work this out because I needed the internet access for emailing family and friends and could have definately used the cable and internet for info regarding the flood. I have been paying AT&T. But I wanted to see where my payments are being applied.
This report was posted on Ripoff Report on 04/21/2013 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-U-VERSE/208-S-Akard-St-Texas-75202/ATT-U-VERSE-DISCONNECTED-WITHOUT-WARNING-208-S-Akard-St-Texas-1045026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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