- Report: #830915
Report - Rebuttal - Arbitrate
Complaint Review: AT&T U-Verse
AT&T U-VerseArlington, Texas United States of America
AT&T U-Verse Terrible Customer Service Arlington, Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When the technician called at about 4pm, he confirmed the address, but he had it wrong. We moved earlier this year and have U-verse at both locations. AT&T incorrectly was sending the tech to the wrong address. When we corrected him to come to our new home, he informed us that he couldn't come to a change of address and would have to call his supervisor. He called us back in about 30 minutes and told us that the supervisor on call (not his) would not allow him to come out and that the service call would have to be rescheduled. We asked if we could speak to the supervisor or would he be calling us. He said no, the supervisor told him to convey the decision.
We called the service desk to ask that the original service time be fulfilled. The service person was very nice and agreed that AT&T had made the mistake and we should not be inconvenienced due their mistake. He tried to reach the service department for us, but they were not responding to him. No service technician arrived Saturday.
Sunday morning at 10:30am, another technician arrived and was suprised when we told him of the other technician's refusal to come and his suposedly hiding behind a supervisor's decision. It appears that some U-verse technicians use any technicality and/or hide behind a supervisor to not fulfill their work schedule. We were inconvenienced due to error by AT&T and nobody at AT&T could seem to fix the problem or cared other than one phone service center rep.
This report was posted on Ripoff Report on 01/29/2012 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-U-Verse/Arlington-Texas-76010/ATT-U-Verse-Terrible-Customer-Service-Arlington-Texas-830915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.