- Report: #870578
Report - Rebuttal - Arbitrate
Complaint Review: AT&T UVERSE
AT&T UVERSEInternet United States of America
AT&T UVERSE Door to door salesman and the Branch Mgr from ATT UVerse promised $300 gift card with promotion - ATT denied gift card to consumer - Internet, Internet
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The salesman even wrote Jay's name and phone number on the manual he left behind for me.
After a few weeks passed. I did not receive my gift card, so I called ATT UVerse (1-800-288-2020) from Apr 14 through April 18. I spoke with Al, Michele, and Jeremy, all of whom promised to speak to their supervisor and call me back. I received no return phone calls and when I asked to speak to their supervisor each of them told me the same thing, "My supervisor is in a meeting."
Finally today after calling the fourth day, Abbey of the Rewards part of ATT informed me that I would not be getting a gift card because it was not documented on my U-verse Service Order completed by the door to door salesman.
I have called Jay Perkins the ATT Branch Sales Mgr several times, but he too has refused to return my calls.
BE AWARE OF ATT U-VERSE!!
This report was posted on Ripoff Report on 04/18/2012 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-UVERSE/internet/ATT-UVERSE-Door-to-door-salesman-and-the-Branch-Mgr-from-ATT-UVerse-promised-300-gift-c-870578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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