- Report: #623319
Report - Rebuttal - Arbitrate
Complaint Review: ATT Uverse
ATT UverseInternet United States of America
ATT Uverse trust, sales, hocus pocus Internet
*UPDATE EX-employee responds: overbilling is Common practice to help Effficiency
*Author of original report: billing issues
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what did I get, no service for 3 days, called att tech support 40+ times, 3 techs came to house and I did get service. In return for my troubles they offered me a month of free service. Then after they read my fcc complaint about deceptive sales tactics, 6x faster service, using fiber optics, blah blah, they called and offered me 3 months free service.
Then today I got a bill for a partial month of service (so much for free) + $149.00 charge for installation, believe me if I was informed of that charge in the beginning I never would have signed on. And then a $75 charge for a modem, which I told during the sales pitch that it would be free.
1 tech guy says Uverse is just their marketing, there's NO fiber optics in my neighborhood & its just regular old dsl service - its not really any faster.
The only true part of their sales pitch might be I have a year contract, but it was just a verbal so I'm not sure.
Uverse buyers beware
This report was posted on Ripoff Report on 07/14/2010 10:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Uverse/internet/ATT-Uverse-trust-sales-hocus-pocus-Internet-623319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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