• Report: #623319

Complaint Review: ATT Uverse

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  • Submitted: Wed, July 14, 2010
  • Updated: Mon, February 13, 2012

  • Reported By: Keith — los angeles California U.S.A.
ATT Uverse
Internet United States of America

ATT Uverse trust, sales, hocus pocus Internet

*UPDATE EX-employee responds: overbilling is Common practice to help Effficiency

*Author of original report: billing issues

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Uverse sales person convinced me that Uverse service was going to be extra speedy & uses fiber optics & they have a special offer $24.95mo, free modem.

what did I get, no service for 3 days, called att tech support 40+ times, 3 techs came to house and I did get service. In return for my troubles they offered me a month of free service. Then after they read my fcc complaint about deceptive sales tactics, 6x faster service, using fiber optics, blah blah, they called and offered me 3 months free service.

Then today I got a bill for a partial month of service (so much for free) + $149.00 charge for installation, believe me if I was informed of that charge in the beginning I never would have signed on. And then a $75 charge for a modem, which I told during the sales pitch that it would be free.

1 tech guy says Uverse is just their marketing, there's NO fiber optics in my neighborhood & its just regular old dsl service - its not really any faster.

The only true part of their sales pitch might be I have a year contract, but it was just a verbal so I'm not sure.

Uverse buyers beware

This report was posted on Ripoff Report on 07/14/2010 10:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Uverse/internet/ATT-Uverse-trust-sales-hocus-pocus-Internet-623319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

overbilling is Common practice to help Effficiency

AUTHOR: themike - (United States of America)

You were billed because the tech wanted to add time on to his job. the management took mega time from how long we are given to do jobs. if we come up too slow, we stand to lose our jobs depending on how many hours over we are at the end of the month. This is "efficiency", an issue that while the union says we cannot be fired for, will lead to our being fired. When you are a low number person, a manager go back onto the property of people's private homes, walking into the backyard, and take pictures of whatever they see that might be a minor infraction. with or Without your consent. if you are home, then they will ask. But if youre not, they are walking around your house. Looking for things that might have very well been like that before you got uverse, or were wiring of an old non used service of the past.

147 bucks looks like a wall fish and jack, bill. Uverse tv/internet/phone requires a modem and that is usually a cat5 or coax that leads to the modem. ALL uverse folk have this.  its free. Techs bill for it, and add time to the job as a result. And keep their jobs. Managers dont mind, as they also have the same metric. So as a garage, they want fast techs...unless people like you complain...then they all the sudden will write up people...NOT YOUR TECH, but low number techs.  They get bonuses by keeping high numbers. if not, there is no raise for them

147 also looks like a "tech completes a self install" fee. That happens if you get internet onloy, where you were sent a modem. We are to only bring internet to the outside of the home and leave. BUT many times the wire assigned the new internet, is sitting on a pair of wires that are NOT connected to your inside wiring.

In other words, its assigned to an old line two, that may have been a line two for some old past resident! KNOWING that your stuff wont work, we are sometimes, but rarely "nice" and flip them to your current wiring, but that requires us to go in the house. You were told you didnt have to be there though, so most times youre at work. We then say, "JOB DONE" and leave. You call in after work, and say its not working...Tech two returns, and hooks up the stuff by coming in. And thats 147 bucks. ADDS TIME too... woopee tech...wooopeee manager...poor customer.

Now you know the truth.

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#2 Author of original report

billing issues

AUTHOR: Keith - (U.S.A.)

billing issues were (hopefully) resolved this morning. was informed that i never should have been sold plan since i already had a working dsl acct with att. now they tell ya
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