Do not buy any accessories at this store. Their markup is 600%.As jaded as I am as a consumer, I was had at this AT&T brick and mortar cell phone store. My silly story will at least save you money.
Here it is: my phone was very old and I came in for a new one under the lure of the new $99 iphone ad online. Yeah, I love the new phone but the sales people at this shop are masters of manipulation. Lucas, who helped me was a fast-talking wizard at the sleight of hand techniques. He will likely graduate to selling used cars some day.
What to expect: all kinds of extra fees and add-ons plus hard sells on a warranty and accessories. DO NOT buy any accessories here. OK? Please, please do not. You can get the same stuff on the net for tons less. Example: I bought a "Silicrylic" skin for the phone. These jokers sell it for $30. Guess how much the manufacturer sells it for on their web site? $5. That's a 600% markup people. Don't fall for it. Same goes for car chargers, ear pieces, etc. DO NOT FALL FOR IT.
Here's some bonus info for you: AT&T will waive the supposed mandatory $18 upgrade fee. DO NOT pay it. The slick sales guys will tell you to call from home to get it removed once you get your first phone bill. DO NOT believe it. Billing will not do this. Make the guys at the store take it off. Also, some sales people will not tell you about the combo rate deals going on so they can make more commission off of you. An AT&T customer service operator warned me about this.
Lastly, because dear Lucas refused to refund me the $25 I overpaid for the $5 Sylicrilic skin, I'm telling on him... after you purchase your new phone, the store manager likes the sales staff to program their personal cell phone numbers on your new phone so you can call them later with questions. Lucas only pretended to do this. He mimed adding in his number and told me that his manager required it but he didn't want to do it. So there you have it. If the sales guy lies to his boss, do you think he's gonna tell YOU the truth? Don't be naive like I was.
*footnote: to the store manager, Neli... I told your sales guys this review was going up after they defended your unholy 600% markup, which is an aberration in retail. Markup is almost always between 30% to 100%. Your 600% is usurious.
Beverly Hills, California