- Report: #349458
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Wireless (formerly Cingular)
AT&T Wireless (formerly Cingular)http://www.wireless.att.com Nationwide U.S.A.
AT&T Wireless (formerly Cingular) Deceptive Business Practices by AT&T San Antonio Texas
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On June 06, 2008 I received statement with Internet charges and immediately contacted AT&T. CSR stated that there is absolutely no return to my original plan and that statements by Mr. Seller that there would be no changes were indeed misleading. She credited extra charges and did change date plane to another one, as she said, being closed to original one as possible.
The statement I received on July 07 showed even higher charges for data usage and called AT&T on 07/08. CSR advised that she can not rectify the problem and on request transferred me to Resolution Center with representative John Seger. Mr. Seger expressed absolutely no desire to resolve the issue stating that from his standpoint that it was me who actually wanted to pay more for the same thing. All appeals to Mr. Seger common sense and logic were unsuccessful and I had to ask to be transferred to his supervisor. Mr. Seger became very agitated and it took several times to repeat my request before he agreed to do so and transferred to his manager who introduced himself as Sam. In the middle of conversation we were disconnected.
I called again and next CSR genuinely tried to replicate original features of the plan with adjusted monthly payments same as original, but system did not allow him to do so. Call on 07/09 brought no fruits either with CSR refusing to escalate issue to the next level.
The whole issue is caused by AT&T drive to increase revenue deploying deceptive business practices and subsequent cover-up by shifting blame on customers.
This report was posted on Ripoff Report on 07/09/2008 09:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless-formerly-Cingular/nationwide/ATT-Wireless-formerly-Cingular-Deceptive-Business-Practices-by-ATT-San-Antonio-Texas-349458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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