- Report: #390157
Report - Rebuttal - Arbitrate
Complaint Review: ATT Wireless
ATT Wireless5565 Glenridge Connector Atlanta, Georgia U.S.A.
ATT Wireless Took Advantage of me Atlanta Georgia
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This left me stranded in Arizona so I immediately called the ATT service via pay phone and after almost 3 hrs of back and forth agent to supervisor talk, I was able to prove who I was and have my phone number restored. I was assured that all my features would remain the same because at that time I had no contract or upgrade, I was on month to month. And the people who tried to open the new phone account fraudulently were able to start up a new number with no contract. This information was read to me over the phone.
After my number was restored I had to go and purchase a new SIM card for 26.03 dollars. By this time it was like ten pm. I was assured everything was fine, I place a security code known only to me to acces my account to prevent anything like this from occurring in the future.
My problems escalated when I decided to close my account and go with a provider with better coverage in my area. That was when I found out that I was placed in a contract when they restored my number, even though I was SPECIFICALLY told that it would be restored to what it was before the people fraudulently tried to close my service. I was also told that I didn't specify anything and that because I didn't , that I was put in a contract and thus I would be charged an early termination fee of 175.00 dollars.
Am I the only one here who sees a problem? I had month to month contract free service for over a year. I had the same old phone I started the contract with over 3 yrs ago, never upgraded it because i knew I would be locked in another contract and I wanted to KEEP my freedom to move or change providers whenever I wanted. I never even got reimbursed for the SIM card that I had to purchase through no fault of my own. I offered to prove my case with the police report and written testimony from the manager of the walmart who stood there for an hour while I had my card activated and my phone service restored. I want to warn all of you that AT&T is crooked and will get you if you are not careful. I refuse to be taken advantage of while I am in a vulnerable state such I was. I will also encourage al of my AT&T friends not to do any business with them and I will also make a BBB report.
This report was posted on Ripoff Report on 11/11/2008 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless/Atlanta-Georgia-30342/ATT-Wireless-Took-Advantage-of-me-Atlanta-Georgia-390157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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