- Report: #382183
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Wireless
AT&T WirelessP.O. Box 60060-0017 Bakersfield, California U.S.A.
AT&T Wireless Rip-off on rollover minutes Bakersfield California
*Consumer Comment: bad plan setup
*UPDATE Employee: Understanding rollover minutes
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I called them to change my plan from $59.99/month (includes 900 anytime minutes) to the $39.99/month plan (includes 450 anytime minutes), but was told if I change my plan I will lose ALL of my rollover minutes except however many minutes the new plan offers. Which means I will go from having 4,240 minutes to only having 450 minutes, effectively LOSING 3,790 of my earned rollover minutes.
Obviously this totally defeats the purpose of changing to a lower priced plan. To me, this is a rip-off! I earned those rollover minutes and they should not be able to take them away from me.
This report was posted on Ripoff Report on 10/17/2008 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless/Bakersfield-California-93309/ATT-Wireless-Rip-off-on-rollover-minutes-Bakersfield-California-382183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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