- Report: #609144
Report - Rebuttal - Arbitrate
Complaint Review: AT&T Wireless
AT&T Wireless208 S.Akard St Dallas, Texas United States of America
AT&T Wireless ATT, ATT Wireless Unauthorized Charges & Contract violations Dallas, Texas
*Consumer Comment: makati philippines
*UPDATE EX-employee responds: In total Agreement
*UPDATE EX-employee responds: Something everyone should know about AT&T
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When signing for a new contract, AT&T through one of the vendors offered a promotion on the Internet Service of $10 a month for the length of the contract. After 6 months into the service, AT&T bumped up the charges to $15 without notifying or getting my consent. After 3 months of increased charges and noticing the bump in my cell phone bill, when I called they said that they sent a text message about this discrepancy but I never remembered getting it. They also mentioned that per the contract that I signed they have the right to make any corrections as they seem necessary and they dont need my consent. If I wanted to cancel the contract, then I would be charged the cancellation fee and they can charge the additional $5 for the 6 months that they provided at a discounted rate. The Tech supervisor was rude and also mentioned that per the contract I dont have the right to sue since I have acknowledged I will go through a arbitrator in case of any issues.
Their code of ethics suggests that they would treat their customers fairly but to me this is a violation since they did not have the courtesy to call and check with me before making changes to the terms and conditions of the contract. I am pretty sure that this is standard practice and others are affected by this and are probably unaware or dont know how to take action against the corporate giant.
This report was posted on Ripoff Report on 06/01/2010 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless/Dallas-Texas-75202/ATT-Wireless-ATT-ATT-Wireless-Unauthorized-Charges-Contract-violations-Dallas-Texas-609144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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