• Report: #765065

Complaint Review: AT&T Wireless

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  • Submitted: Sun, August 14, 2011
  • Updated: Fri, September 16, 2011

  • Reported By: Donald — Worcester Massachusetts U.S.A.
AT&T Wireless
1700 Cantrell St. 1st Floor Little Rock, Arkansas United States of America

AT&T Wireless Misleading advertising for Roadside Assistance Program Little Rock, Arkansas

*Consumer Comment: Cell phone Roadside Assistance

*Consumer Comment: Roadside "assistance" programs

*Consumer Comment: I found this on the AT&T site...

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AT&T Wireless Customer Service  offers a Roadside Assistance plan to subscribers of their service for a fee.  I have opted for this coverage twice based on their recommendations and their specific assurances that they include coverage for motorcycles.

This year I called them because of a mechanical breakdown while on a road trip. Customer service referred me to the Roadside Assistance Division who declined my request because "they don't cover motorcycles".

The company is taking money from the public through misrepresentation of services they will not provide.

This report was posted on Ripoff Report on 08/14/2011 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-Wireless/Little-Rock-Arkansas-722223/ATT-Wireless-Misleading-advertising-for-Roadside-Assistance-Program-Little-Rock-Arkansa-765065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

Cell phone Roadside Assistance

AUTHOR: FETCH - (United States of America)

Thank you for this very useful information.

As a Roadside Assistance Provider for MOTORCYCLES, I have often suggested that clients look into Cellphone Provider Roadside Assistance for reimbursement, not having realized AT&T does NOT offer reimbursement after the tow and does NOT cover Motorcycles. 

A few years ago while I was towing a motorcycle & rider, she call her cell phone provider to find out what was covered by their program, only to find out their provider would pay up to 5 miles of towing (better than nothing...)  I wish I knew who her provider was to share with my future customers.
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#2 Consumer Comment

Roadside "assistance" programs

AUTHOR: mr rik - (USA)

offered through cell phone companies are a RIPOFF!

BELIEVE ME!
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#3 Consumer Comment

I found this on the AT&T site...

AUTHOR: Ken - (USA)

"RESTRICTIONSEnrolled  phone and authorized user must be with the vehicle at the time of service.  Service covers light-duty passenger cars and  trucks only RVs, motorcycles, boats, trailers, and commercial heavy-duty  vehicles are not covered.  Not valid when  operating off-road.  Your program  includes coverage for up to 4 events/year per enrolled wireless telephone  number with a maximum benefit of $50/event.   Customer is responsible for paying for any excess charges directly to  service provider at the time of service.   Additional calls can be arranged at customers expense.  There is a 72 hour waiting period after  enrollment before the maximum benefit of $50/event can be used (service can  arranged within the first 72 hours at customers expense).  Accident towing and winching are not  covered.  After you call for assistance,  your call will be returned with confirmation of the service provider and an  estimated time of arrival at your location.   Roadside Assistance is not a reimbursement program you must call  Roadside Assistance before service is rendered.   Roadside Assistance service is provided for wireless customers of  AT&T by Asurion Roadside Assistance Services, LLC, a licensed motor club.  Asurion Customer Care can be contacted at  1-877-263-2600, 1077 Northwest Freeway, 2nd Floor, Houston, TX  77092, or www.asurion.com.  Refer to the Roadside Assistance Welcome Kit  for complete terms and conditions."



I agree, though, on some of their advertising, it's just not very clear.

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