AT&T vesta Nothing for my money except mobile bank statement Internet

I used my debit card on 2 4 12 to buy minutes for my gophone.punch into my account and follow the instructions and it went though perfectly.so I go to use the phone and nothing.so I think maybe some thing is wrong so I look on my mobile banking and the charge is there and I look at my email but none was sent.so I know I been scammed but can't believe cuz its AT&T web site right.so I got to call every number possible until I speak to somebody and just when I think everything about to be ok.he transfers me to a recording that says this department is closed then hangs up in your face.discouraged but still believing in AT&T I went back on the Internet and saw something saying debit cards take two business days to process.so I waited those business days and today is 2 8 12 and nothing