- Report: #841635
Report - Rebuttal - Arbitrate
Complaint Review: ATT wireless
ATT wireless13690 indepence prkwy fort worth, Texas United States of America
ATT wireless returned a defective phone with NO damage, they return it to me with water damage and claim I did it, when I have photos of phone prior to sending it in and also was in the ATT when they looked at it fort worth, Texas
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So they sent me a refurbished phone, And I was to return the old one (which I did).
Over a month later I get this phone back which is NOT my old phone (I know this because my old phone had a little nick in the side where the protective covers would always leave a air pocket.)
No Nick in this phone!
This phone is water marked. Upon calling ATT to which I have been a customer for over 8 years with a very large wireless account. To be told that they say it so it has to be, and i will pay $399. for that phone. NO I Wont its not my old phone and I took pictures of my phone before shipping it and there was no water marks!.
there trying to pull a bait and switch here, and scam innocent people of there money!
This report was posted on Ripoff Report on 02/19/2012 03:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-wireless/fort-worth-Texas-76177/ATT-wireless-returned-a-defective-phone-with-NO-damage-they-return-it-to-me-with-water-d-841635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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