I recently moved to a new residence this past September, filing the appropriate notification with the US Postal Service (on-line). I also canceled my cell phone service with A.T. &.T after many years due to their worsening customer service.
I recently received a bill from A.T. & T. for over $700.00 (my average monthly bill is normally approx. $70.00). This bill is dated October 24, 2008. There was no itemization provided.
I contacted A.T. &T. on November 7, 2008 via telephone. I found that they still have my last address on file. I updated this to my new address, and requested that they send me an itemized bill so that I could check for any discrepancies, and that as soon as this was done, I would immediately remit what I legitimately owed them. I was informed that they could/would not send the bill to my new, updated address, but instead would send it to my old residence! I could not convince them that this made no sense, and was just a waste of time, as I no longer received my mail at the old residence, and had, in fact, provided them with my new address. I was informed that A.T. &T did not have the capabilities to change the address!! They stated that I could look for my itemized bill on-line. This later proved to be false, as since I am no longer a customer, I cannot log on to their site.
I was also informed that the bill had already been turned over to a collection agency, and that I was being charged 18% interest. I was informed that it is A.T. &T.'s common practice to turn all canceled accounts that are not fully paid over to a collection agency, regardless of lateness, past history, etc.. This certainly strikes me as a very punitive business practice for leaving the loving embrace of A.T. &T. for a competitor.
I have received no other bills previous to now, nor any other attempts to contact me until this latest dated October 24, 2008.
This conversation was held on November 7, 2008 at approx. 1:52 PM PST, with a supervisor named Scott Michaelcheck (sp?). I asked several times if there was any way to resolve this (new itemized bill sent to correct address, reversal of 18% "interest fee", and negation of credit collection agency involvement). I was repeatedly told that there were no other resolutions available.
I do not wish to: (a) pay a large, questionable bill without itemization/proof of said charges; (b) pay an usurious "interest fee" of 18% on a questionable bill I was unaware of; and (c) have my credit impaired by A.T.&T.'s cavalier attitude toward forwarding charges to a collection agency.
I am extremely unhappy with AT&T's business practices, lack of customer service, and downright deceptive conduct.
San Diego, California