• Report: #1040616

Complaint Review: AT&T

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  • Submitted: Thu, April 04, 2013
  • Updated: Thu, April 04, 2013

  • Reported By: DaveTony — Lancaster California
AT&T
208 S.Akard St Dallas, Texas United States of America

AT&T phone customer with DIRECTV shared billing as Free Agent gets screwed by AT&T Dallas, Texas

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I began a two year contract with Directv (Dtv) in December of 2010 & also established shared billing with the telephone service provider in the area, AT&T.  In November 2012, I contacted Dtv to inform them that I was moving to a new residence at the end of December, and that I wanted to reduce my service to a minimum of programming for the remainder of my contract. 

I also asked about the best timing for discontinuing the service at the old address, explaining that I would make my move over the month of December, and finally be staying at the new address in January 2013.  The Dtv representitive told me that my contract would be completed by the 3rd week of December (after I prompter her by saying that I would be a free agent before the end of the year), and after that, I could get any promotional offer for discounts or bundling that new customers could get.

I then visited the Verizon (telephone service provider for my new address) through their website, and received an offer for a phone, internet, and Dtv bundle for $113.00 after the installation, shipping, handling, equipment purchase, tax, and fees (O.K., pretty normal set of junk fees).  I was offered the same programming I had enjoyed for the past two years for about $45 less (overall with the phone and internet) than I had been paying with this new Verizon bundle, I was stoked!

I ordered the Verizon bundle the last week of December and the phone and internet was ready and working by the 28th, and Verizon said that the Dtv installer would contact me between the then and the 1st week of January to get the dish and boxes installed. 

On the 3rd, I contacted Verizon, and asked about the Dtv install, and after some time on hold, I was told that the Dtv part of the order had been canceled, and after another longer hold I was told that because I was already a Dtv customer, the bundle offer was not valid for me and to seek out a TV provider on my own.  Several days and attempts later, I got the Verizon and Dtv folks on a conference call ( I know, I was amazed) and after a lot of discussion, it was determined that AT&T has some kind of hold on me through the shared billing. 

So, here I am, a free agent (redundantly) wihout a contract with Dtv, effectively a new customer at a new address, and I am denied promotional discounts due to an association with a 3rd party contracted with Dtv to process billing for them.

I have enjoyed the filleting the whiners get at this post, and would hope for no less if anyone thinks that I am wrong for being convinced that I have highly likely cause for seeking damages from either AT&T of Dtv or both.  Hit me with your best shot!

This report was posted on Ripoff Report on 04/04/2013 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Dallas-Texas-75202/ATT-phone-customer-with-DIRECTV-shared-billing-as-Free-Agent-gets-screwed-by-ATT-Dallas-1040616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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