- Report: #1067050
Report - Rebuttal - Arbitrate
Complaint Review: AT&T
AT&T ATT.com, AT&T, American Telephone and Telegraph Incorrect billing, Restoral Fees, additionl usage fees, late fees, expensive internet service charges Glendle Heights Illinois
*Consumer Comment: No Notice of Internet Increase
*Author of original report: Thank you for your opinion regarding At&T
*General Comment: Sorry
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I would like to file a complaint against AT&T and possibly have leagal action againt them for providing a incompitant service; expensive service, and then charging the customes unnessarry fees on the customer accont just to make money. A payment late fee, restore of service fee, Internet usage fee, adjustment fee are all other unnessary fees charged to a customer be use an internet. As a customer it is the customer's account to be used, as a company, the comapany just plugs in a wire to make a profit, if the customer could go and plug his/her own wire then we would do it ourselves and get a free service. In this case we are not able to but have to pay AT&t addition cost where AT&T is acting like a bank to charge fees to the customers where the customers are paying them in the first place to get a service.
I am not sure why there is a restore fee of $30 per cycle when a person is late 1 DAY. There is not a discomnnet fee, but there is a late payment fee of $7.00. In additon, there is the internet usage fee of $10.00 inadditon to the service fee of $48.00 which is being paid in the first place.
AT&T never discloses these charges upon signing for the service, and AT&T is not friendly where they take off the charges when contacting them. The customer service is worse than calling companies service department in Indian. I was on the phone for 1 (ONE) hour bouncing from one person to another, AT&T was not able to figure out which depatment is responsible for answering my questions. Second, as big as AT&T is they should design there website like some other companies that if the internet service is disconnected they should allow the customer to log into the AT&T account via the website and pay the bill. Once the service is disconnected AT&T notifies you there is a problem with your account and the custome should contact the custome service no listed on the page, but does nopt allow the custome to login to the accont either make a payment or view the bill.
When I sined up of the internet service it costed me $14.99 per month and after 6 months is jumped to $58.00. I understand that AT&T wants to make money but if the cost of internet was $14.99 to begin with then why did it jump to $58.00, this is a big difference for providing a service. The company is virtually scamming the customers like the Nigerians to make monthly money, where there service is not even that great. My service does not even wrk half of the time because AT&T connections are down for maintainance. With all this said I want my service discnnected and the unnessarry charges credited. I am willing to apy for the July service but nothing else.
I would like to know how to deal with this issue and how to have AT&T credit the charges and disconnect the service. Please advice.
Sick of AT&T
This report was posted on Ripoff Report on 07/15/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Glendle-Heights-Illinois/ATT-ATTcom-ATT-American-Telephone-and-Telegraph-Incorrect-billing-Restoral-Fees-ad-1067050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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