- Report: #719322
Report - Rebuttal - Arbitrate
Complaint Review: AT&T
AT&TLafayette, Louisiana United States of America
AT&T Bell South AT&T sales & cust. service lie about terms re: promo packages/deals. Lafayette, Louisiana
*Author of original report: I finally had to quit AT&T after they accidentally on purpose cut my internet
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Bill arrived and no deductions as promised. Bill was higher, in fact. Called and they explained savings and deductions would show in a few months with proper credits for overcharges. Never happened. I tried to restore my old service at the old price, but they said they could not grandfather it in. I ended up signing long distance with Pioneer, which is a good deal.
Next, same thing happened with DSL. The sales dept. person Heather ID102S in Georgia promised a promo of $19.95 per month for a year, $20 gift card, and 6.0 speed if I changed. This time I asked if I would lose the old rate if I decided to go back to my old service after the 30-day period since this includes a contract for a year. Heather said I could go back before 30 days with no penalty or increases.
I did not notice faster speeds at all. Further, the bill came charging $42. for the DSL instead of $19.95. I called and Mrs. Rochester ID KR7270 in Georgia told me there is no 30-day opt out with the service. Mrs. Rocherster gave me bogus number for Heather's supervisor to report she lied to me about the 30-day trial period before one-year contract kicked in.
It was a toll call 904-350-2572 to manager Zana Coleman-Wilkerson ID DC1042 supplied by Mrs. Rochester, who said Zana is Heather's supervisor. Nobody answered and phone system asked for extensions, etc. so that was bogus.
Finally, called 888-757-6500 again and got Retention officer Mr. Leeson in Georgia who said he was not allowed to give out his ID number. His email is RL2613@att.net so his ID must be RL2613 with the initials of the name at the start, I assume. He said my request to go back to my old service of 1.5 speed and cancel 6.0 promo was "silly" and "crazy." He finally relented.
Make sure you get a confirmation number code for all transactions along with ID numbers or you will not stand a chance with the AT&T workers. They lie about everything to get you locked in to so-called deals. I was worn out after this ordeal.
Don't ever fall for these bundling promos. By the way, a new rule states that any AT&T rep you speak with can hang up on you if you yell at them or insult them. I was careful to be civil so that I could reach my goal of going back to my $32.95 1.5 megs speed DSL but was totally exhausted. It took me several hours to accomplish this.
This report was posted on Ripoff Report on 04/19/2011 06:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Lafayette-Louisiana-70520/ATT-Bell-South-ATT-sales-cust-service-lie-about-terms-re-promo-packagesdeals-Lafay-719322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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