• Report: #794590

Complaint Review: AT&T

  • Submitted: Wed, November 02, 2011
  • Updated: Fri, November 04, 2011

  • Reported By: Gail — Redford Michigan U.S.A.
AT&T
18770 Middlebelt Livonia, Michigan United States of America

AT&T AT&T - I AM RISKING LOSING MY JOB BECAUSE AT&T SCREWED UP MY ACCOUNT Livonia, Michigan

*Author of original report: AT&T AT&T - I AM RISKING LOSING MY JOB BECAUSE AT&T SCREWED UP MY ACCOUNT Livonia, Michigan

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I signed up for U Verse Internet and 2 phone lines on Oct. 24,2011. I decided to install the service myself to save $175. The AT&T service connect date was Nov 1,2011. When the equipment came, there were big letters warning not to connect or install before Nov 1, 2011 at 8pm. On Nov 2, I started the installation but wasn't getting a connection for internet or phone. I called my agent. She called me back and said someone at AT&T had cancelled my service on Oct 31st but her system said I had an account. Because of this, she couldn't reenter my order. Of course, I had disconnected my previous internet and phone service so I had NO service and had to use my cell for future calls. I use a phone card because I don't use a cell phone much so this was costing me per minute, not unlimited minutes. No one seemed to care about this. There were 3 way calls with everyone "investigating" what happened. After about 40 minutes of wasted time, I needed to hang up.

Later, my agent called to say she finally could reenter my order and would have someone out to get me set up that night or the next day. She called back a little later and said no one would be able to come out until Saturday! They screwed up and aren't making any attempt to start my service immediately!! I recently moved from another state, work from home and the internet is imperative to my job. The only internet service available in my area that I can use with my jobs criteria is AT&T, unfortunately. I am losing work every day my service isn't connected.

I called customer service and got a total run around - I was passed from department to department. It seems no one could help me for one reason or another and the number I had was supposedly only for agents to call in orders, not for the general public. I was told "I was lucky to have a connect date on Saturday given the volume of connects they have." Excuse me!! My service was scheduled to be connected Nov 1 and you screwed up and tell me I am lucky to get another connect date in almost a week??? They should be falling over themselves knocking on my door getting that service connected. I have told every one over and over and over, I am going to lose my job over this and they just don't care. It falls on deaf ears. They say, oh, I'm sorry. We are so sorry this happened, etc, etc. MY JOB PEOPLE, MY JOB!!!! And everyone has said this has NEVER happened before!! Well, apparently they don't read Rip Off Report or any other website for complaints because this issue is rampant in the company.

Finally, I talked to Janette, a sweet sly one, who after trying her smooth talk said she would have a supervisor call me back "within 2 hours." Yeah, right. Oh, she said, here at AT&T we do what we say we will do and someone will call you back within 2 hours. Well, they said I would have service on Nov 1 and I didn't get it and they sure aren't doing anything to correct that. So I guess she lied - twice in fact - it's now 5 hours and no call back yet. Should I hold my breath?? Yes, I am going to report them to the FCC, Better Business Bureau and have called the TV station. Unfortunately, for my job, this is the only service available to me. If I don't have AT&T, I don't have a job - lucky me.

This report was posted on Ripoff Report on 11/02/2011 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/Livonia-Michigan-/ATT-ATT-I-AM-RISKING-LOSING-MY-JOB-BECAUSE-ATT-SCREWED-UP-MY-ACCOUNT-Livonia-Michi-794590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on AT&T

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

AT&T AT&T - I AM RISKING LOSING MY JOB BECAUSE AT&T SCREWED UP MY ACCOUNT Livonia, Michigan

AUTHOR: Suzee - (U.S.A.)

It is now Nov 3rd and I still don't have internet or phone service from AT&T.  My present internet and phone provider - Brighthouse - refuses to release my phone numbers on a weekend.  Can you believe that?  So my AT&T service can't be installed - get this - THIS MONTH!!!!!!!  I have been trying since Oct 24, 2011 to get phone and internet service from AT&T.  I work from home, moved from another state and am NOT making any money due to AT&T.  India sure is making money though, that's all you talk to.  My job requires certain phone requirements and AT&T is the ONLY service available in my area.  Brighthouse flat out lied to me about giving me what I needed for my job and when I called later to verify what services I was getting I was told that wasn't possible.  The agent knew when she was signing me up my job was in jeopardy from her lies but went ahead and took my order for her commission.  When I found out, my only other choice was AT&T.  I went from bad to worse.  How will will my employer wait and keep a job for me while I jerk around with these phone/internet companies?  Then, to top it off, I opted to connect my AT&T service myself to save $175.  When they called with the "good news" that if I changed all of my phone numbers AGAIN, I could have service connected on Nov 5th, they would send someone out to connect me.  When I said it's FREE, right???  the Indian said oh no, it is $149 service charge!  And when I asked what my monthly charges are going to be now, he increased it by $20.   AT&T service SUCKS!!!!!  How do they get the monopoly on areas?  Who allows this?  These companies are not regulated by the government at all and can make the rules and prices as they go and we are at their mercy, like me who has to put up with it because I work from home and have to have these services. 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X