• Report: #1009767

Complaint Review: ATT

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  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Anonymous — Montana USA
ATT
Internet United States of America

ATT AT&T Every month they pad the bill or make mistakes that add to the bill, Internet

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II bet that millions of ATT customers are billed for services they don't want, and when customer service hangs up on them (that's happened to us) or is so inep, the customer eventually gives up trying to fix it and lets ATT take its ill-gotten gains.  What a money making strategy! 

Below are two examples of our experiences and a helpful hint to customers:  From my husband's FREQUENT calls, he learned that the lowest level customer service agent is authorized to adjust bills for up to $250 dollars.  Complaints over that amount are routed to a supervisor.  

Remember that your calls are supposed to be recorded in notes.  Refer to those notes when you call a second, third, fourth time.  Just because somebody says xyz is fixed, check your bill for the next few months to make sure and keep notes from the prior call.

Example 1:  My husband called to change MY personal account butATT changed BOTH accounts (his business account) which not only caused disruption in his business service, but they also charged us for the change we did not authorize!  It took him seven calls over two weeks, involving his blackberry service provider on a three way call to fix the issue.   

Example 2:  We cancelled the data service but they kept billing for it.  It took repeated monthly calls to change that.   

The contrast in customer service from a small, regional provider was stunning.  Fast, knowledgeable.  A supervisor even called us three days later to make sure we were satisfied!  And their prices were much lower.  We plan to cancel ATT as soon as my husband can more easily change his business phone number. 

This report was posted on Ripoff Report on 02/06/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/internet/ATT-ATT-Every-month-they-pad-the-bill-or-make-mistakes-that-add-to-the-bill-Internet-1009767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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