- Report: #956794
Report - Rebuttal - Arbitrate
Complaint Review: AT&T
AT&T601 University Suite 501, Lubbock, TX 79401 Internet United States of America
AT&T Bait and Switch , Internet
*Consumer Comment: Go back to the store
When we got to the counter he tries, hard, to sell me on bundling internet, Uverse, etc. I decline, and he runs some things through the comp and tells me I will be billed $136/month. I say, "How can it go up that much?" He says, "Remember, I told you $70/month plus $40 per line." No, he did not say "per line," but I said, "Okay. I can handle $136/month." Then he says, "Well, actually, it will be $150/month. I didn't figure tax in." I am really unhappy at this point, but my son REALLY wants this phone, so I agree.
I sign off on everything, and he prints off the receipts and they say $186/month. I hit the roof, and he denies telling me it was $70 plus $40 for an extra line. I said, "Fine, how did you go from $136 to 186 or from $150 to $186?"
He stammers. I said, "Cancel it all, right now. I have 14 days per Texas law. Cancel it now."
He says since it was "never activated" it doesn't have to be canceled, even with my signatures. He had ##### better be telling me the truth.
This report was posted on Ripoff Report on 10/18/2012 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/internet/ATT-Bait-and-Switch-Internet-956794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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