• Report: #638223

Complaint Review: AT&T

  • Submitted: Mon, September 06, 2010
  • Updated: Fri, September 17, 2010

  • Reported By: Wendy — Clinton Maryland USA
Internet United States of America

AT&T Cingular AT&T Charges WAY too much for texting, nickles and dimes the customer to death! Internet

*UPDATE Employee: Clarification

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I think this is a general complaint that will cover the concerns of many AT&T customers and it finally needs to reach the board-room.  I have been a faithful customer of this company for many years.  I was their customer when it was Cingular and the only thing that I could think of that was more of a rip-off than their company was Verizon - which is why I left them for AT&T!  But, I take serious issue with their texting plan. 

AT&T has a hideous texting plan.  You have only two choices.  You can either get the shaft with 200 texts per month for $5 or unlimited texts for $20.  There is no in-between.  That wouldn't be so bad if their cell phone "talk" plans didn't have the same kind of "jump" in between plans.  The company wants to sell all of these data/texting phones but they don't want to sell plans that are conducive to the phones without strangling the customers to death bit by bit as their bills rise $20 with each service that they need with their plan.  The texting plans are a total turn off when (((competitor's name redacted))) is offering the whole sha-bang for $99/month.  On AT&T, you can only get unlimited talk for that price! 

Here are my suggestions:
1.  If AT&T claims to have the largest coverage in America, let all of their faithful customers have FREE texting amongst one another.
2. Offer an in-between texting pricing plan.  I'd suggest $5 for 500 texts.  That seems more reasonable.
3.  Offer unlimited texting for $10.  There is absolutely no reason to be charging $20 for texting.   Data communications is not that expensive and we all know that.  If it were, (((redacted))) wouldn't be able to do it for a much cheaper price. 

Get with the program AT&T!!!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 09/06/2010 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT/internet/ATT-Cingular-ATT-Charges-WAY-too-much-for-texting-nickles-and-dimes-the-customer-to-dea-638223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Daniel - (USA)

While I understand your frustration with the cost of texting plans and being able to find a best-fit solution, I just want to add a couple of details that may give you a better option. 


First off, there are actually three individual texting plans: $5 for 200m; $15 for 1500m; and $20 for unlimited messaging. 

Second, as of January 2010, the price of unlimited talk has actually dropped to $69.99. Now you CAN actually get a non-smartphone with unlimited everything for $99.99 ($69.99 for talk and $30 for unlimited text and data).

My two cents:

As for your suggestions, my rebuttal:

1. First off I'm not sure if I understand your if-this-then-that reasoning but it is going to be very hard to get anything for free, so this is likely an outlandish suggestion.

2. Cheaper is always great, but making $5 for 500 messages instead of 200 isn't really an in-between plan, but perhaps $10 for 750 messages or something of the sort would be a good suggestion.

3. Again, cheaper would always be great but probably not a realistic request. I really doubt you have any idea what it costs to create and maintain a network that supports 85 million people. 


First of all, I disagree with the idea of a loyal customer (especially after dealing with the "loyal" customers all day). I think it is always best to be an informed customer. I would challenge you to not stick with a carrier just because you are "loyal" but to have a substantial reason. Yes, AT&T and Verizon are more expensive than T-Mobile and Sprint, but they also each have a stronger network and generally a better phone selection. But, you may love a phone on sprint and they get coverage everywhere you need it, so why would you pay more? I think it is just important to weight the costs and benefits, but you can't do that unless you know the costs and benefits.
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