AUDI ..lemon car, lemon service

AUDI lemon car, lemon service
7/21/99
Company: AUDI
Address: N/A, Phone: 800 822-2834
Region: National
Category: Cars and Trucks

This is a copy of my last email to AUDI Gunter Ziegler and Karin
Hetmanczyk, vin# Again I must write to complain. On my last attempt to have my A6 repaired I visited Steve Taub Audi in Santa Monica California.

The car was making a flapping noise when the wheel was turned full lock. The dealer replaced the tie rod ends and the rack and pinion. Not only was the car returned to me with the wheel out of alignment, but the rack is now leaking and the reservoir is half full. During the same service visit the dealer replaced lights which were out in the instruments and scratched the steering wheel column cover. I phoned Audi Client Services to ask if the damage done by the dealer could be repaired by another dealer and was told no. The same dealer also claimed to have not been able to duplicate the electrical problems, shifting driver seat problem, and rattling in the rear problem during a span of three service visits.

My notations, and the service records, show that the vehicle was
not driven, even when the dealer attempted to repair the noise in the steering. How could the dealer diagnose these problems without driving the car? How did they come about with the decision to replace the rack and pinion and tie rod ends? The car has a very different feeling in the steering as a result of these repairs.

Now I am being told that I need to return to this dealer to repair the damage they did to the steering column. I should be
inconvenienced to have to take my time to return to this dealer to repair the damage and go to another dealer to have the car properly diagnosed and repaired? On July 20 I spoke to Shannon Jackson at Audi Client Relations to ask to arrange for a representative of Audi to meet me at a dealer. She told me that I would hear back from her by 9:00am the following day. At 10:30 I phoned to find out what was arranged, to find out that I couldnt speak to Shannon. I asked to speak to Mrs. Anna Tate. (whom I have attempted to speak to every time I call, to no avail.)

Audi of America has serious problems with resolving my problems. My lease is up in 30 days, at which time I will have to turn the car back in. I have been attempting to sell the car with no success. I have lowered the price three times, but every time a party is interested they do not buy it due to the cars poor service record, leaking steering, and the fact that I will not lie (as I was told to by a gentleman at Audi Client Relations) about the cars ongoing electrical problems. If I turn the vehicle back at lease end I will be billed for excessive mileage.

This vehicle should be worth between $28,225.00 and $34,785.00
according to the Kelley Blue Book. I should have been able to sell this vehicle at a fair market value, reducing my overall cost for leasing this car, but instead will be victimized by poor quality and service.

In every attempt to resolve these concerns, I have been left
waiting by Audi Client Relations, requiring my time to follow up.

But each time the problem is not resolved, and I get the run
around. Nothing is being resolved in a timely manner and I feel
that Audi is just buying time until my lease expires. This is
Client Relations?

Yours sincerely and aggravated,