• Report: #855100

Complaint Review: AURAVIE SKINCARE

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  • Submitted: Fri, March 16, 2012
  • Updated: Fri, April 13, 2012

  • Reported By: KAREN — AIEA Hawaii United States of America
AURAVIE SKINCARE
7900 GLORIA AVE. VAN NUYUS, California United States of America

AURAVIE SKINCARE Charged my account $97.88 & put me on "Autoship" when I ONLY ordered the "Trail Kit". In their email confirmation it says " You have agreed to the Terms & Conditions of this order and have authorized VAN NUYUS, California *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

*Author of original report: Finally

*Author of original report: Update

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2/23/12 I purchased  AuraVie SkinCare System Risk Free Trail-30day supply via an Ad on Facebook that Dr. Oz had an interview with a women that used both AuraVie & Vivexin for just the shipping cost. I ordered both. I got a confirmation of the order(Auravie) that only mentioned what I'm getting..they also included 11 Free Lifestyle eBooks (they included a link).

Then I got another email confirming the cost of $1.02 for s&h then $1.93 for eBooks Processing Fee, Total $2.95. Why? I didn't want the eBooks. they also mentioned that I authorized the two separate charges. I was ok with it cause that was the total cost $2.95, I didn't care where they applied it to. They reserved that amount from my debit card. 2/27/12 those charges were posted to my account and I got the products soon after.

Then today 3/16/12 I go to the ATM to withdraw some cash & got refused. [continued below]....
..... I came home to look at my account online an seen a charge of $97.88 from 866-631-1835 Antiage on 3/11/12. I called my bank, they  said it was already taken out to contact the company. I did and no one is there, only a recording saying that "If you are calling about the charges withdrawn from your account, you have agreed to a membership/autoship.

So all I could do for now is send them an email from their website. I will call them on Monday..... This is very upsetting I had to borrow money to put into my account so it doesn't become overdrawn.. :-((


EDitor's Suggestions on how to get your money back!


HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 03/16/2012 06:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/AURAVIE-SKINCARE/VAN-NUYUS-California-91406/AURAVIE-SKINCARE-Charged-my-account-9788-put-me-on-Autoship-when-I-ONLY-ordered-the-855100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Finally

AUTHOR: Tutu - (USA)

YAY.....they finally gave me a refund but they took out the 15% Re-stock Fee....Grrrrrr
  04-12-2012    DEBR /  VISA DEBIT POS REFUND-TERM# 40021056 CA VAN NUYS ANTIAGE 8666311835-  83.20 

Don't like the idea that they did all of this but I'm glad it's finally over......I Hope.....
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#2 Author of original report

Update

AUTHOR: Tutu - (USA)

After Several attempts by phone and only getting a recording and after several emails and only getting their "auto response". 
This e-mail is to inform you we received a message from you and have tried to contact you in  response but have not been able to. When you receive this e-mail please call us during business hours at 866-216-9336 Monday Friday, 7 am 4 pm PST.

Thank you and have a great day.

AuraVie Customer Care
866.216.9336
Monday Friday
7 am 4 pm PST
--
Best Regards,
Aura-Vie, Inc. 

I have already sent back the Un-opened Product, which cost me $8.00 to send it back.
I just received this email: 
This email is to inform you that we have refunded the amount of {$83.20} which is a courtesy refund minus the 15% restocking fee that all packages are entitled to.
Refunded - $83.20 Trans-ID: 1578784391
If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team.

Thank you and have a great day.

     AuraVie
     Customer Care
     866.216.9336
     Monday Friday
     7 am 4 pm PST 

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