- Report: #1015561
Report - Rebuttal - Arbitrate
Complaint Review: AVG Anitvirus software
AVG Anitvirus software2105 Northwest Blvd. Newton, North Carolina United States of America
AVG Anitvirus software AVG Antivirus Ripoff - Can't install and want to charge to help me to install original software. Newton, North Carolina
*Consumer Suggestion: I had problems with the free version.
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I said it didn't tell me the system requirements. She said they are on the website where you download it. I said I had the free version and was sent email to upgrade. It did not state system requirements. I would think if the free version ran so would the full version. She said she would credit $20.00 off the service charge. I told her I was not going to pay and requested a full refund. She said no and that no refund after 30 days. I requeste to speak with a supervisor and all she said was she would turn my request over for review and I would get an email. Two days later email stating no refund after 30 days. Believe it or not two days later they sent me offer for free one time PC Cleaner. I will not download anything from this company again.
Consumers beware! Any problems no refund after 30 days. The customer servie rep definitely knew how not to give a refund. Don't trust this company they just want to bill you for software that won't download...ripoff and very poor customer service!
This report was posted on Ripoff Report on 02/16/2013 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/AVG-Anitvirus-software/Newton-North-Carolina-28658/AVG-Anitvirus-software-AVG-Antivirus-Ripoff-Cant-install-and-want-to-charge-to-help-me-1015561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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