• Report: #934857

Complaint Review: AVG

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  • Submitted: Thu, August 30, 2012
  • Updated: Thu, August 30, 2012

  • Reported By: Sue — Houston Texas United States of America
AVG
Internet United States of America

AVG False advertising of free tech support. AVG sent out a "corrupted update" per customer service which crashed my computer. I am a paid subscriber to their service. Service offers free tech support. Internet

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Have used their software for over 7 years.  Signed up for paid version which offers free tech support.  No provided.  They sent out according to their customer service rep's (I spoke with two of them) the update sent out by them was "corrupted" they wanted me to pay 19.99 for their tech support to fix the problem.  Hello! they sent out the bad information which crashed one of my systems.  They offered to send me out the links to fix it myself.  I have paid for the product on two computers at 49.99 each.  They refused refund on newest product because it was 2 days past the 30 days.  No refund would have been requested had not their corrupted update crashed the system.  

Reps were very nice but the company policy is a complete and utter rip off.  

If you are thinking of using this product or know anyone who is tell then absolutely not too!  

If you are reading this please pass it on to your facebook and twitter friends as well.  Lets send a message time to stop ripping off the little guy - Lets force companies to honor their word. 

The best way to do that is Not To Buy the product!

This report was posted on Ripoff Report on 08/30/2012 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/AVG/internet/AVG-False-advertising-of-free-tech-support-AVG-sent-out-a-corrupted-update-per-custom-934857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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