• Report: #828275

Complaint Review: AVIS ITALIA

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  • Submitted: Wed, January 25, 2012
  • Updated: Mon, February 06, 2012

  • Reported By: cHRISTOS — Athens Other Greece
AVIS ITALIA
Piazzale Roma 496 G Internet United States of America

AVIS ITALIA STEALING MONEY FROM CREDIT CARD VENICE Internet

*Author of original report: my report is completed in previous field

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LETTER BELOW PASTED; COMPOSED BY MY LAWYER MR. PAVLIDES





Dear Sirs,



 



Re: Illegal taking by AVIS Company Italy of moneys of Mr. Christos



Stefanou                                                               





WITHOUT PREJUDICE



 



 



My name is Nicos Pavlides, I am a lawyer, and I am sending this letter



on behalf of my friend Christos Stefanou, regarding the illegal taking



and retaining by AVIS Company Italy of 1000 from the account Mr. [continued below]....
.....



Stefanou maintains with a Cypriot banking institution. 



 



In summary the facts that led to the above illegal act are as follows:



 



On the 7th of September 2010, in the afternoon, Mr. Stefanou, who had just

arrived from Greece to Italy, rented a car from Avis Company Italy, from its

office in Venice. I was the co-passenger of Mr. Stefanou and I can verify the

facts from first hand.  Mr. Stefanou

bought standard (third party covering) insurance. 



The paperwork he was asked to sign was only in Italian which he did not



understand. The only information that he was given orally in English was



to the effect that he had to bring back the car within 2 hours of agreed



return time, to call a few hours in advance of the agreed return time if



he decided to keep the car for additional days, 

and to inform Avis



immediately in case of an accident. The Avis employee told Mr. Stefanou



that nothing significant was further stated in the paperwork he was



asked to sign. Shortly afterwards, we departed from Venice towards



Milan.



 



On the same day, at about 14:35hrs, in the turn before Verona, a car



driven by Mr. Marconini Edoardo (insurance card photo attached) stroke 



the car driven by Mr. Stefanou from behind. Mr. Stefanou, in my



presence, immediately called Avis, and an employee instructed that he



calls the police and fill in a regular accident report form, which he



did (attached). The police arrived at the scene at about 16:00hrs, and



told us that full responsibility for the accident clearly laid with the



other party, since he had stricken our car from behind. We arrived at



Verona at 16:45hrs and we visited the Avis office there, where we spoke



with an Avis representative, Mr.Luca Mosele. Having reviewed the car and



the copy of the report, he verified that full responsibility laid with



the other party, and informed us that in this case Mr. Stefanou would



only need to pay 35 administrative costs.



 



Mr. Stefanou returned the car to Avis Italy Venezia office on Sept 11th,



at 12.00hrs. When he enquired about the Avis procedures regarding the



accident, the employee refused to provide any requested information



other than that, the car would be inspected for the damages and the



other partys insurance would be asked to cover the cost of repair, and



until the other partys insurance had accepted the claim, 1000 would be



kept from Mr. Stefanous account, which would be refunded when the other



partys insurance had paid for the damage caused.  This procedure, he



was told, could take between 2-4 weeks. Mr. Stefanou explained to the



Avis employee that full responsibility for the accident laid with the



other party, as stated by the police and their own employee in Verona



and did not accept the taking from his account of 1000.  The Avis



employee, after a discussion, also admitted that Mr. Stefanou was right



about the other partys responsibility (as he said, in all countries of



the world, once stricken from behind, responsibility is with the other



party!), but even though that was the case, that would not change the



procedure until the other partys insurance pays, and this should take



no longer than 2-4 weeks. He said that Avis would mail to Mr. Stefanous



address, step-by-step, all procedures that would take place regarding



this matter. Mr. Stefanou stated there in writing, that he requested no



money to be kept from his account.



 



Despite the above, 1000 was shortly thereafter taken from Mr.



Stefanous account he maintains with a Co-operative Society Bank in



Cyprus through the credit card he had provided to book the rented car.



Mr. Stefanou was never informed regarding Avis Italy procedures to claim



from the other partys insurance regarding the accident.



 



It seems that AVIS Company Italy, thought that it would be much easier



for them to keep the money of Mr. Stefanou, who was not Italian and not



present in Italy, than trying to claim from the other partys insurance,



as they were obliged to do according to their procedures and despite the



fact that all evidence and even the AVIS Company Italy employees,



pointed to the other partys responsibility and liability for the



accident. Further, and in breach of consumer protection legislation, did



not inform Mr. Stefanou about any procedures or attempts to claim the



cost of the accident from the other side, where the blame clearly laid.



 



In view of the above, let there be no doubt that we consider the taking



and retaining of 1000 from Mr. Stefanous account by Avis, clearly



illegal.



 



The Co-operative Society Bank with which Mr. Stefanou maintains the



account in Cyprus out of which the money was taken, made an effort to



resolve the matter, but this was unsuccessful. Please find a letter from



the Bank to this effect.



 



Therefore, in the light of the above, Mr. Stefanou demands the return of



the 1000 taken from his account by AVIS Italy, in an illegal way. 



Should there be no response to this communication within 15 days of



dispatch, Mr. Stefanou maintains his rights for legal action against



AVIS and complain to be filed with the relevant consumer protection



associations.



 



Looking forward to hearing from you,



 



 



Nicos Pavlides












This report was posted on Ripoff Report on 01/25/2012 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/AVIS-ITALIA/internet/AVIS-ITALIA-STEALING-MONEY-FROM-CREDIT-CARD-VENICE-Internet-828275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

my report is completed in previous field

AUTHOR: Nicos Pavlides - (Greece)

my report is completed in previous field
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