LETTER BELOW PASTED; COMPOSED BY MY LAWYER MR. PAVLIDES
Re: Illegal taking by AVIS Company Italy of moneys of Mr. Christos
My name is Nicos Pavlides, I am a lawyer, and I am sending this letter
on behalf of my friend Christos Stefanou, regarding the illegal taking
and retaining by AVIS Company Italy of 1000 from the account Mr. [continued below]....
Stefanou maintains with a Cypriot banking institution.
In summary the facts that led to the above illegal act are as follows:
On the 7th of September 2010, in the afternoon, Mr. Stefanou, who had just
arrived from Greece to Italy, rented a car from Avis Company Italy, from its
office in Venice. I was the co-passenger of Mr. Stefanou and I can verify the
facts from first hand. Mr. Stefanou
bought standard (third party covering) insurance.
The paperwork he was asked to sign was only in Italian which he did not
understand. The only information that he was given orally in English was
to the effect that he had to bring back the car within 2 hours of agreed
return time, to call a few hours in advance of the agreed return time if
he decided to keep the car for additional days,
and to inform Avis
immediately in case of an accident. The Avis employee told Mr. Stefanou
that nothing significant was further stated in the paperwork he was
asked to sign. Shortly afterwards, we departed from Venice towards
On the same day, at about 14:35hrs, in the turn before Verona, a car
driven by Mr. Marconini Edoardo (insurance card photo attached) stroke
the car driven by Mr. Stefanou from behind. Mr. Stefanou, in my
presence, immediately called Avis, and an employee instructed that he
calls the police and fill in a regular accident report form, which he
did (attached). The police arrived at the scene at about 16:00hrs, and
told us that full responsibility for the accident clearly laid with the
other party, since he had stricken our car from behind. We arrived at
Verona at 16:45hrs and we visited the Avis office there, where we spoke
with an Avis representative, Mr.Luca Mosele. Having reviewed the car and
the copy of the report, he verified that full responsibility laid with
the other party, and informed us that in this case Mr. Stefanou would
only need to pay 35 administrative costs.
Mr. Stefanou returned the car to Avis Italy Venezia office on Sept 11th,
at 12.00hrs. When he enquired about the Avis procedures regarding the
accident, the employee refused to provide any requested information
other than that, the car would be inspected for the damages and the
other partys insurance would be asked to cover the cost of repair, and
until the other partys insurance had accepted the claim, 1000 would be
kept from Mr. Stefanous account, which would be refunded when the other
partys insurance had paid for the damage caused. This procedure, he
was told, could take between 2-4 weeks. Mr. Stefanou explained to the
Avis employee that full responsibility for the accident laid with the
other party, as stated by the police and their own employee in Verona
and did not accept the taking from his account of 1000. The Avis
employee, after a discussion, also admitted that Mr. Stefanou was right
about the other partys responsibility (as he said, in all countries of
the world, once stricken from behind, responsibility is with the other
party!), but even though that was the case, that would not change the
procedure until the other partys insurance pays, and this should take
no longer than 2-4 weeks. He said that Avis would mail to Mr. Stefanous
address, step-by-step, all procedures that would take place regarding
this matter. Mr. Stefanou stated there in writing, that he requested no
money to be kept from his account.
Despite the above, 1000 was shortly thereafter taken from Mr.
Stefanous account he maintains with a Co-operative Society Bank in
Cyprus through the credit card he had provided to book the rented car.
Mr. Stefanou was never informed regarding Avis Italy procedures to claim
from the other partys insurance regarding the accident.
It seems that AVIS Company Italy, thought that it would be much easier
for them to keep the money of Mr. Stefanou, who was not Italian and not
present in Italy, than trying to claim from the other partys insurance,
as they were obliged to do according to their procedures and despite the
fact that all evidence and even the AVIS Company Italy employees,
pointed to the other partys responsibility and liability for the
accident. Further, and in breach of consumer protection legislation, did
not inform Mr. Stefanou about any procedures or attempts to claim the
cost of the accident from the other side, where the blame clearly laid.
In view of the above, let there be no doubt that we consider the taking
and retaining of 1000 from Mr. Stefanous account by Avis, clearly
The Co-operative Society Bank with which Mr. Stefanou maintains the
account in Cyprus out of which the money was taken, made an effort to
resolve the matter, but this was unsuccessful. Please find a letter from
the Bank to this effect.
Therefore, in the light of the above, Mr. Stefanou demands the return of
the 1000 taken from his account by AVIS Italy, in an illegal way.
Should there be no response to this communication within 15 days of
dispatch, Mr. Stefanou maintains his rights for legal action against
AVIS and complain to be filed with the relevant consumer protection
Looking forward to hearing from you,