- Report: #739769
Report - Rebuttal - Arbitrate
Complaint Review: AVIS RENT A CAR
AVIS RENT A CARNORFOLK, VA NORFOLK, Virginia United States of America
AVIS RENT A CAR AVIS CAR RENTAL, AVIS BUDGET GROUP UNPROFESSIONAL APPROACH, HORRIBLE CUSTOMER SERVICE NORFOLK, Virginia
I've been on the phone with Avis all day trying to make a reservation. First time I called their representative was totally not knowing what was going on, gave me a price of $62.27, so he reserved a car, but didn't provide me with a confirmation number. I called an hour later to get more info and second rep told me that I didn't have a reservation in my name, he gave me a price of $54.69, when I asked to speak with a supervisor he hung up on me, I called back twice asking for a supervisor and both times I was hung up on. After I called back again I finally spoke with a supervisor.
I was suppose to pick up a car at 11pm, when I went there they run my debit card and told me that I was denied to get a rental car by Equifax. I contacted my bank, confirmed that I had plenty of money in my account and bank rep told me that it was impossible to perform a check credit with a debit card. When I asked the manager of that Avis location he couldn't explain what the requirements were in order to qualify for a rental car.
I've spent two hours on the phone with avis, asking to speak with a supervisor, I was being transferred from one person to another, just to find out 2 hours later that all the supervisors were gone from 10pm, somehow not a single rep told me that.
This report was posted on Ripoff Report on 06/11/2011 10:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/AVIS-RENT-A-CAR/NORFOLK-Virginia-23505/AVIS-RENT-A-CAR-AVIS-CAR-RENTAL-AVIS-BUDGET-GROUP-UNPROFESSIONAL-APPROACH-HORRIBLE-CUSTO-739769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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