• Report: #1128919

Complaint Review: AVS4YOU

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  • Submitted: Fri, March 07, 2014
  • Updated: Fri, March 07, 2014

  • Reported By: J. W. — Wilmington Delaware
AVS4YOU
Internet, Select State/Province USA

AVS4YOU AVS4YOU Lifetime Guarantee only means up until your computer dies.  Internet

*Author of original report: I Stand By My Statements

*REBUTTAL Individual responds: Subscription Questions and The answers

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I bought a LIFETIME subscription from AVS4YOU for editing software. My computer died last week and so I bought a new computer to take it's place. When I contacted AVS4YOU to get my licensing key to reinstall the software, they informed me that I would have to reprurchaseit. When I informed then that I had purchased a LIFETIME subscription, AVS4YOU told me that the subscription is for that computer only.

I asked AVS4YOU how can that be a LIFETIME subscription when AVS4TOU knows that computers only last 4 or 5 years, technology-wise. They replied that didn't concern them and again stated that if I wanted the software I would have to repurchase it.

Anyone who buys software from this ripoff company is an idiot and I include myself in that group. But I will never purchase another product from this company.

Having used the software and then having cause to deal with their customer service, (What a joke they are), I can honestly say that "This is not the Best multimedia software on today's market!"


This report was posted on Ripoff Report on 03/07/2014 06:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/AVS4YOU/Internet-Select-StateProvince/AVS4YOU-AVS4YOU-Lifetime-Guarantee-only-means-up-until-your-computer-diesnbsp-Internet-1128919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

I Stand By My Statements

AUTHOR: J. W. - ()

When I bought the license it was a lifetime license. At no time did you inform mne that the license was for the life time of the computer which is a ripoff of services as far as I am concerned. I will never use AVS4YOU again because I have found better software on the internet.

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#2 REBUTTAL Individual responds

Subscription Questions and The answers

AUTHOR: MyVideoConverter - ()

I am very sympathetic to your problem. However, avs4you.com has been described in support page .  

------ Subscription Questions :---------

“I have the UNLIMITED license for your software. I bought a new computer. May I use this license on a new computer or do I have to buy a new one?”
 
The answer:

“As AVS4YOU software is licensed on a per-computer basis, you will need to purchase a separate UNLIMITED or 1-YEAR license for every new computer.”

 

 
 
The answer:

“One license can be activated only on one computer, so if you change your PC you will need to buy an additional license.”

Note: It seems that they do not intend to change this a requirement. It is a problem.

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