AWA Collections - Nextel ripoff, billed for service after disconnected due to their errors Orange California

*Consumer Comment Report: I am a technical pro and referred many customers to 8x8, the service was fine at first, then they started changing server side VoIP settings without notice. Business customers can not have this type of situation ( lack of change control). All of my customers purchased equipment from 8x8 upfront, had no contract and were auto credit card charged for monthly service in advance. When service became so unreliable, all 30 of my customers opted to change, I personally, being the point of contact for 8x8 on behalf of the customers, emailed, called & mailed cancellation notices on each customers letterhead. Fast forward 2 years...... Each customer had to cancel credit cards or change numbers because 8x8 wouldn't stop the auto charges. They finally closed all but 3 accounts (still get email saying auto charge card on file not valid), but they won't credit the charges for after accounts were cancelled. They forwarded the accounts to collection agency "AWAcollections". We are probably headed to court soon because I'm tired of trying to resolve this diplomatically! Good luck if you try them, I'm a networking expert with 30 yrs exp, the VoIP issues with 8x8 in our case were all server side & most related to lack of change control & disconnect between the various teams at 8x8. If you have had same issues and want to be involved, I'm considering class action litigation. Contact me thru this post please.