- Report: #828015
Report - Rebuttal - Arbitrate
Complaint Review: Aabree Coffee Company
Aabree Coffee Company2200 brighton henrietta townline rd rochester, New York United States of America
Aabree Coffee Company Charged Two Credit Cards For Same Order - Refused to Cancel Order When I Objected rochester , New York
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I used to work for a credit card issuer. All they had to do was call one of the credit cards & "release the authorization" so my available credit would not be tied up for 5 days. I actually had to explain to them how this is done. As a merchant they should know exactly how to "release an authorization". They treated me as an inconvenience & acted as though it wasn't important.
Aabree seems to feel once they have your credit card info they can do whatever they want. They promised to "release the authorization" - but they didn't. They promised to call me back - but they didn't. I told them to cancel my order- but they didn't . They just sent me my tracking number.
Today I suddenly have fraudulent charges on my credit card . Interesting coincidence. I will be refusing their unauthorized shipment & it will be sent back at their expense. I am also disputing the charges with BOTH credit card providers. Would never recommend Aabree to anyone after this !!!
This report was posted on Ripoff Report on 01/24/2012 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aabree-Coffee-Company/rochester-New-York-14623/Aabree-Coffee-Company-Charged-Two-Credit-Cards-For-Same-Order-Refused-to-Cancel-Order-W-828015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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