• Report: #608092

Complaint Review: Aamco Humble Transmissions

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  • Submitted: Thu, May 27, 2010
  • Updated: Thu, June 03, 2010

  • Reported By: DC — Humble Texas United States of America
Aamco Humble Transmissions
1904 East Fm 1960 By-Pass Humble, Texas United States of America

Aamco Humble Transmissions OWNER, Mr. Jay Streckfuss Don't EVER go here! WARNING!!! Humble, Texas

*Author of original report: Save Yourself The Hassle

*REBUTTAL Owner of company: Slander, and lying by omission

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Don't EVER go here! WARNING!!! We paid $2,593.57.00 to have our transmission rebuilt, and told it would last 100,000 miles. It broke down 4 months later after 6,700 miles, on VACATION! We had to have it towed in Alabama, get a rental car, none of which we have gotten back! It was fixed by Aamco in Foley, Alabama, and has FAILED a SECOND TIME, after only 19,000 miles. We are once again in a rental car and have been quoted $2,700.00 by Humble Transmission. Summary: Original Repair FAIL, Rental Car expenses incurred, Towing Expenses incurred, VACATION RUINED....do yourself a favor....GO SOMEWHERE ELSE!

5. On Friday, May 21st, 2010 the transmission failed a SECOND time after only 19,900 miles of normal driving since the Jubilee Services repair and only 26,600 miles of driving since the March 2009 installation.

6. The vehicle was returned to Humble Transmission on Monday May 24, 2010. It was determined by Humble Transmission that multiple transmission part failures had once again occurred. We are left having to pay $2,700.00 AGAIN, plus the rental car expenses, AGAIN, to restore a transmission for a third (3rd) time in only 26,600 miles and 14 months of normal driving.

7. The OWNER, Mr. Jay Streckfuss is holding to the original 12 month warranty.

8. I believe Humble Transmission misrepresented the standards, quality and grade of the goods sold, which I believe is a violation of Texas Business and Commerce Code Section 17.46.

This report was posted on Ripoff Report on 05/27/2010 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aamco-Humble-Transmissions/Humble-Texas-77338/Aamco-Humble-Transmissions-OWNER-Mr-Jay-Streckfuss-Dont-EVER-go-here-WARNING-Humble-608092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Save Yourself The Hassle

AUTHOR: DyC - (United States of America)

The Bottom Line is this:

Three complete failures in 14 months.

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#2 REBUTTAL Owner of company

Slander, and lying by omission

AUTHOR: John - (U.S.A.)

Our warranties are the best in the business, as demonstrated by Mr. Carr's warranty being honored in Louisiana, without question. Mr. Carr was not interested in any of the longer warranty options available to him at the time of the original repairs. He could have easily purchased the lifetime warranty, which would have covered every part and all labor on his transmission for as long as he or a family member owned the vehicle. Mr. Carr mentioned that he likes to keep things "factual" so, while we did charge him for another repair, we reduced our labor rate, and gave him a three year unlimited mileage, all inclusive warranty on his transmission, and external transmission cooler, for a price very near what he paid for the original repair. The original warranty is quite clear in that the warranty is 12,000 miles, and I feel it would be quite unfair to our clients who purchased the longer warranties, to extend Mr. Carr's warranty simply because his choice of warranties didn't work for him.. It is notable that Mr. Carr had no issue with General Motors, who designed, built, and sold the vehicle to him in the first place. Since Mr. Carr decided to slander my business, before he picked up his vehicle, I opted to rescinded the unlimited mileage, 3 year warranty which I had originally agreed to include with the repair, and re-instituted the basic 12,000 mile, 12 month warranty. A couple of other factual points, I also included with Mr. Carr's second repair at this shop, a year's worth of oil changes, and reimbursement for his towing expenses in Louisiana, also rescinded, when he slandered us. The retail value of those additional items, would have totaled over $800. In no way have we violated Texas Business and Commerce Code Section 17.46, or any other section for that matter. We honor our warranties, always have, always will. Mr. Carr's decision to impugn my reputation on Google is malicious, and will no doubt cause us to suffer from lost revenue, and lost standing among people who do not take the time to read the rebuttal. This whole matter will be forwarded to our attorney, to see if we should proceed with litigation for slander. Mr. Carr does not think very highly of clients who purchase longer warranty programs for their repairs. He seems to feel that he should get longer warranties for free, because he is unhappy.
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