- Report: #229710
Report - Rebuttal - Arbitrate
Complaint Review: Aamco Transmissions
Aamco Transmissions5350-c University Pkwy. Winston Salem, North Carolina U.S.A.
Aamco Transmissions improperly overhauled transmission, tried to charge more to fix what they denied damaging. Winston Salem North Carolina
*REBUTTAL Owner of company: Attention to detail
*Consumer Comment: Ummm
*Consumer Comment: Excuse me?
*REBUTTAL Owner of company: Some people should not be in business
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y wife also uses the vehicle to drive her handicapped clients and averages min. fifty miles per day.Upon receiving the durango back after it was overhauled, she noticed the shifter was between the Neutral and Drive letters and was hard to get into gear, but after waiting over a whole business week without the vehicle she was desperate for transportation and vowed to return soon to get it fixed.
After driving the vehicle that day, she told me that the transmission would slip and jerk occasionally, when accelerating in the lower gears. I told her to call them and tell them of your findings.She did,but we couldnt get in until a few days.When the builder TOMMY test drove the vehicle he said the jerking were some bad sensors-they replaced,but jerking remained.Then a rattle started.
Again, they looked and said now we have a cracked flexplate(flywheel) and it would cost $450.00 plus parts and
labor, because the warranty doesnt cover it.I being suspicious told my wife to take the vehicle to the Silas Creek Parkway Aamco and have it diagnosed.They would not tell us their findings, but told us to take it back to the University Parkway Aamco who did the work, they would not warranty their work.We had planned a fiftieth wedding anniversary for my parents in Ohio, and had much money invested.We drove the vehicle there and had it checked by another Aamco shop in Dayton, Ohio.They told us it had an active fault code and that the transmission was not properly service with fluid and added 2 quarts.I told them I had checked the transmission before we left NC in Neutral and Idling at operating temperature, and it was on the high mark.
The technician drove the vehicle and the jerking stopped but the rattle remained.He told me that he believed the transmission was burning trans. fluid, that after just a few weeks past overhaul it should not have used that much fluid.We took the transmission back to Aamco U.P. and asked for help.They informed us that 1) That location was under new ownership and management 2) Because we drove the transmission , after they wanted $700.00 plus more dollars to fix the problem, that the warranty was void!
3) At this point the warranty was just over the mileage.
I want to stress at this point that they were extremely short and evil spirited with us at this point!
We then took the vehicle to --- transmissions in King , NC after being recommended by four friends.Unknown to us at the time, Vern stated that he used to work at Aamco transmissions years ago and knows of their corrupt activity, and the speed at which they throw their work together with.He with 25+ years experience as a transmission builder / owner personally disassembled the trans and made a startling discovery.The locating pin on the upper passenger side of the Bellhousing, which is machine fit, was driven back beyond flush with the forward Bellhousing flange, allowing counter-rotational torque from the engine to cant the trans enough to eat into the flywheel cracking it, torque converter shaft shows eliptical wear,knauling the transmission pump seals, allowing a host of other conditions to occur.I have taken detailed photos, and can describe the conditions having been a Heavy Maintenance MRO Licensed Aerospace Quality Control Professional for 26+ years.
It is unquestionably obvious the shoddy maintenance performed, was due to inexperience of the assembler / builder, and or hasty time spent on the job.I will assemble a full detailed inspection with photos and statements from three builder witnesses.
winston salem,, North Carolina
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This report was posted on Ripoff Report on 01/10/2007 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aamco-Transmissions/Winston-Salem-North-Carolina-27106/Aamco-Transmissions-improperly-overhauled-transmission-tried-to-charge-more-to-fix-what-229710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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