Aamco Very poor service Universal city , Texas

This location had a lot of great reviews which made it my first choice, however I am regretting my decision tremendously. They could improve their service by having more consideration for your customers time. An air conditioner problem that shouldn t have taken more than a couple of hours has become a three day ordeal. Technicians sometimes don t understand what needs to be done or require more time for testing, however to disregard the customers time and continually misjudge the ammount of time a repair takes is inexcusable. 45 minutes we were told on the first day, second day was bring it by for 45 minutes, and now on the third day 45 minutes has passed 4 times. Each time it has we have received the same just 45 minutes more. Meanwhile my job has been put into jeaopardy and still haven t gotten anything more than the 45 minute reminder. I can see from the waiting area bay window the mechanic eating lunch in my passengers seat. I guess the 45 minutes doesn t include lunchtime. From my iPad I will spend the next 45 minutes blogging and rating this branch of AAMCO. I have paid for a hose from houston already (day one delay), now they want more money for a valve. Is it the branch or just one really horrible mechanic, not sure.