Ecko House and Aardvark are the same folks with the same sort of replies and contact systems in addition to quality controls that plague Aardvark Global Publishing. They are slow, make errors often, don't provide sufficient phone contact, always promise more than they deliver, use unknowledgable persons without much experience. They do not provide sufficient answers such as providing experienced info for promoting books. Beware of the promises they make. It takes a long while for them to do anything. They only list books and do not really promote them other than on their own website, which you pay for. No quality control at all and extremely poor customer service especially after you contract with them to do something. You must pay up front. The book coating was peeling off when I opened the box. The box was too small for books and got torn up by USPS delivery. They took no responsibility for sending the wrong coating that was poorly applied. The books looked used instead of new. Most communication is by email and they never address all the questions or points you ask about. Ecko House is the new name of Aardvark probably because they have such a bad rep as Aardvark. It takes so much effort to get something done correctly by them that it is not worth getting started. Good luck if you try. They exploit the naive inexperienced folks who want to self-publish a book. If you ask for statistics about the successes for their authors like sales figures or examples of success stories their so-called promotions create, they just don't write back or answer. That is because Ecko House is not a promotion service but a listing service. They add your book info to places you can do yourself for free or much less. They don't do more than that to help sell books on these places where they list titles. The promo to sell their services is much better than the results you get. After they have your money, everything goes down hill.